Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Kevin	Date	Jan 04, 2019 08:08 AM
	Department	University Housing	Phone	88319
	Location		Email	thibeaultk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20161113 (opens in a new window)	Bldg/Room	PS
	Service Tag	FL9HJH2	Description	Dell OptiPlex 7040MiniTower i7-6700 QuadCore3.4GHz
	Serial No.	FL9HJH2	Location	Public Safety Security Camera Station #2
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; Logitech M510 Wireless Mouse (Blue with Logitech unifying receiver #910002533 UCS2018008951;
	Wired NIC	50:9A:4C:04:6B:24

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	rdownin17@wou.edu	88925

Entered by	Date	Memo
Robbie Downin			Email Public
Entered by	Date	Memo
Robbie Downin	Jan 04, 2019 04:16 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Robbie Downin	Jan 04, 2019 04:16 PM	Delivered. They want the other computer done next week.	Add Attachment
Emma Feldman	Jan 04, 2019 03:19 PM	He would like it delivered to Public Safety building before 4pm.	Add Attachment
Robbie Downin	Jan 04, 2019 02:20 PM	Task reassigned to Robbie Downin.	Add Attachment
Robbie Downin	Jan 04, 2019 02:20 PM	finished imaging, in outbox	Add Attachment
Megan Thibeault	Jan 04, 2019 09:22 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Megan Thibeault	Jan 04, 2019 09:21 AM	Install DS Control point, check with John on this.	Add Attachment
Robbie Downin	Jan 04, 2019 09:16 AM	Task reassigned to UCS Tech.	Add Attachment
Robbie Downin	Jan 04, 2019 09:16 AM	started win10 image	Add Attachment
Robbie Downin	Jan 04, 2019 08:42 AM	Brought back to office	Add Attachment
Megan Thibeault	Jan 04, 2019 08:14 AM	Task reassigned to Robbie Downin.	Add Attachment
Emma Feldman	Jan 04, 2019 08:08 AM	He said his computer is having a couple issues (one with a dispatch program and the other is that it is not getting updates and says error windows can't search for new updates. He didn't name a specific time frame for a tech to come by but would like someone to call before they head over. The extension is 88001	Add Attachment