Service Request Ticket - # 70700

Service Request Information

CONTACT Name Reimer, Jodi   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2019 11:26 AM
Department University Housing Phone 88933
Location Email reimerj@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180306[Edit Inv] (opens in a new window) Bldg/Room ACK 164
Service Tag 7RBSSQ2 Description Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
Serial No. 7RBSSQ2 Location Storage

CPU Unknown


OS Unknown Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;

Wired NIC E4:B9:7A:24:04:63


Wireless NIC 38:BA:F8:4B:58:98


Bluetooth NIC 38:BA:F8:4B:58:9C

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact morellk@wou.edu 89201

Tracking

Entered by Date Memo
Kyle Morell
Email

Public
Entered by Date Memo
Brittany Franklin Jan 10, 2019 10:22 AM 
Status changed from (1) Pending to (5) Completed
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Kyle Morell Jan 10, 2019 10:22 AM 
Was able to log into the sophos and clear alerts
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Megan Thibeault Jan 10, 2019 08:04 AM 
Task reassigned to Kyle Morell.
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Reggie Johnson Jan 04, 2019 11:38 AM 
****This is an outgoing email****
Hi Jodi,

I need some additional information regarding service 
request #70700

Description: Sophos Clear Alerts on W20180306

Alerts from your sophos antivirus software need to be 
manually cleared. When is a good date and time for a 
UCS Tech to visit your office and complete this task.

Reggie
UCS Tech
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Public
Brittany Franklin Jan 04, 2019 11:26 AM 
The alerts just need to be manually cleared.
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