Service Request Ticket

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Service Request Information

CONTACT	Name	Thakur, Garima	Date	Jan 04, 2019 12:18 PM
	Department	Creative Arts/Art	Phone	89247
	Location		Email	thakurg@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150143 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple iMac 27-inch with Retina 5K display #Z0QW
	Serial No.	D25QD0D7FY13	Location	PDR
	CPU	Intel Core i5(3.3GHz Quad-core)
	OS	MAC OS X 10.10 (Yosemite)	Software	Office for MAC from XXXX2015004715, AutoDesk Maya from campus site license(Free Acad), Adobe CCE2015 subscription user(load FULL Adobe CCE to MATCH ITC103); Font Explorer X Pro 5.x(MAC) from VISA2015004774
	Wired NIC	38:C9:86:02:D4:BA
	Wireless NIC	D0:03:4B:CE:48:C1
	Bluetooth NIC	D0:03:4B:CE:48:C2

TECHS	Submitted by	Natalie Plasker	Contact	nplasker15@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Apr 11, 2019 09:21 AM	Status changed from (7) Waiting for Contact to (5) Completed	Add Attachment
Shandelle Plasker	Apr 11, 2019 09:21 AM	Talked to Paul. He hard wired her when he was down there.	Add Attachment
Shandelle Plasker	Jan 09, 2019 11:13 AM	**This is an email** Hi Garima, Are you wanting your Mac to be hard-wired Ethernet with a cord connected to it or Wireless (wifi)? Normally Hard-wired is faster. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 09, 2019 11:13 AM	**This is an email** Ok thanks. Can you add the ethernet wifi? or that needs to be also telecom? Thanks G	Add Attachment
Shandelle Plasker	Jan 09, 2019 11:02 AM	**This is an email** Hi Garima, Moving your machine should not have done anything to your printing access. When you go to file and print on something such a word doc do you see all your printers in the list as you use to in your old office? To get your phone moved and network jacks activated you will need to contact Telecom at 88010 or email at telecom@wou.edu. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 09, 2019 11:02 AM	Shandelle, Thanks for reaching out. I am not sure If i have access. Also is it possible to move my phone and add ethernet wifi to my computer as it s much faster. Thanks G	Add Attachment
Shandelle Plasker	Jan 09, 2019 10:52 AM	Contact changed from Laura Killip to Garima Thakur.	Add Attachment
Shandelle Plasker	Jan 09, 2019 10:49 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Shandelle Plasker	Jan 09, 2019 10:49 AM	**This is an email** Hello Garima, I emailing you to make sure that you still have access to all your prints after moving offices. Thank you, Shandelle	Add Attachment
Natalie Plasker	Jan 04, 2019 12:23 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Natalie Plasker	Jan 04, 2019 12:18 PM	Garima Thakur Campbell 303 The machine was moved to her new office, and she would like some help making sure that everything is still properly connected to the printers. Also the new office used to be a computer lab, and has a security camera. She would like to know if that can be removed or turned off.	Add Attachment