Service Request Ticket - # 70706

Service Request Information

CONTACT Name Scroggins, Beth   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2019 12:50 PM
Department Student Health & Counseling Center Phone 88845
Location Email scrogginsb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20180585[Edit Inv] (opens in a new window) Bldg/Room SHCC 201
Service Tag Description Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
Serial No. FVFXPA77HV29 Location Beth Scroggins, Director, Student Health & Counseling Center

CPU Intel Core i5(2.3GHz dual-core, 64MB eDRAM)


OS MAC OS X 10.13 (High Sierra) Software MSDesktopEdOffice201*MAC XXXX2018007938;

Wireless NIC F0:18:98:8C:E7:95


Bluetooth NIC 38:F9:D3:28:11:CF

TECHS Submitted by Tricia Flaherty Contact flahert@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 11, 2019 09:03 AM 
Status changed from (6) Ready to Deliver to (5) Completed
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Peter Puettmann Jan 11, 2019 09:03 AM 
done
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Peter Puettmann Jan 11, 2019 08:16 AM 
now its correctly named, delivering now.
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Peter Puettmann Jan 11, 2019 08:13 AM 
no its not ready. getting ready now
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Megan Thibeault Jan 11, 2019 06:12 AM 
Status changed from (1) Pending to (6) Ready to Deliver
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Megan Thibeault Jan 11, 2019 06:12 AM 
 	

Reggie checked it this morning ready to be
delivered this morning. Beth is around. Make sure
she gets admin rights, network drives and printers
setup.
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Megan Thibeault Jan 11, 2019 06:01 AM 
Task reassigned to Peter Puettmann.
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Megan Thibeault Jan 11, 2019 06:01 AM 
Can you get this finished up, I think it was
almost ready to go last I heard. It's on the
stand-up desk behind your desk area. We need to
get this delivered to Beth today
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Megan Thibeault Jan 11, 2019 06:00 AM 
Task reassigned to UCS Tech.
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Tricia Flaherty Jan 04, 2019 03:12 PM 
so they padded their conference time but if we can get the 
laptop setup and delivered by early next week this will give 
her time to prepare for the conference.
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Tricia Flaherty Jan 04, 2019 03:11 PM 
****This is an email****She leaves on Jan 15 and would like to have 
time to get it set up, etc.


Trisha Guy
Administrative Program Specialist | Student Health & Counseling 
Center
Western Oregon University
503-838-8844
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Tricia Flaherty Jan 04, 2019 01:35 PM 
Task reassigned to New Equip. Setup.
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Tricia Flaherty Jan 04, 2019 01:35 PM 
She has a conference next week that she wants to take the 
laptop to, when I get a need by date I will update this ticket
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Tricia Flaherty Jan 04, 2019 12:50 PM 
This is on inventory counter shelf with Invoice and New 
Equip Setup form, it includes Apple Laptop W#20180585[Edit Inv] 
and carrying case and 4 different adapters:  Monoprice 
Mobile Series USB-C to HDMI 4K@30Hz, VGA, 2-port 
USB 3.o, Gigabit RJ45, SD Card #33572 , Monoprice 
USB-C to 2x USB-A 3.0, Gigabit Ethernet & USB-C 
Adapter #15250, Monoprice USB-C to DisplayPort 
Adapter #13234, & Monoprice USB-C to 4K HDMI, DVI, 
VGA Adapter #21607
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