Service Request Ticket - # 70711

Service Request Information

CONTACT Name Henle, Stacy   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2019 02:56 PM
Department Natural Science/ Chemistry Phone 88020
Location Email henles@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121255[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. 18HNHX1 Location PDR

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090649 downgraded to Office Pro Plus 2010, SmartDraw 2016 STD Edition for WIN desktop VISA2016005771, Adobe CC2015* subscription Named user(Stacy Henle) from Order#9462 OCT2016--CANCELED ADOBE CC RENEWAL MAY2017 DO NOT ADOBE RELOAD SOFTWARE

Wired NIC B8:CA:3A:8E:44:01

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Jan 08, 2019 12:09 PM 
Status changed from (2) Scheduled to (5) Completed
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Gino Salazar Jan 08, 2019 12:09 PM 
This one is all good
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Megan Thibeault Jan 07, 2019 08:15 AM 
Task reassigned to Giovanni Salazar.
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Megan Thibeault Jan 07, 2019 08:09 AM 
Status changed from (1) Pending to (2) Scheduled
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Emma Feldman Jan 04, 2019 02:56 PM 
She said her Adobe Acrobat is not saving and she
has to save through the print function to get it
to work. It is asking her for some sort of
licensing number in order to save. She said she is
also available on Monday (01/07) from 11am-2pm if
no one can make it over there today.
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