Service Request Ticket - # 70712

Service Request Information

CONTACT Name Ma, Qin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 04, 2019 03:27 PM
Department International Student Academic Support Phone 88024
Location Email maq@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20121134[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag HF3GGX1 Description Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
Serial No. HF3GGX1 Location PDR 2023 Giveaway

CPU Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)


OS Windows 7 Pro, 64 bit Software Office Pro Plus 2013 from P0090339 downgraded to Office Pro Plus 2010

Wired NIC B8:CA:3A:85:B9:6E

TECHS Submitted by Emma Feldman Contact efeldman14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 14, 2019 10:29 AM 
Status changed from (2) Scheduled to (5) Completed
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Shina Oladiti Jan 14, 2019 10:29 AM 
Brought back the loaner and delivered her machine
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Shina Oladiti Jan 14, 2019 08:03 AM 
Sitting close to my desk.
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Shina Oladiti Jan 14, 2019 08:01 AM 
Imaging completed. And it ready for delivery.
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Shina Oladiti Jan 10, 2019 03:38 PM 
Brought back the machine to reimage. Assigned a
loaner With WOU#20130738[Edit Inv]
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Megan Thibeault Jan 10, 2019 02:19 PM 
Task reassigned to Shina Oladiti.
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Gino Salazar Jan 10, 2019 01:47 PM 
Task reassigned to UCS Tech.
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Gino Salazar Jan 10, 2019 01:47 PM 
Got loaner 20130887[Edit Inv] ready for this
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Megan Thibeault Jan 10, 2019 01:07 PM 
Task reassigned to Giovanni Salazar.
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Shina Oladiti Jan 10, 2019 11:23 AM 
Status changed from (1) Pending to (2) Scheduled
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Shina Oladiti Jan 10, 2019 10:09 AM 
She said she backed up all files and she would
double check on that.
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Shina Oladiti Jan 10, 2019 10:04 AM 
She want us to come in and picked up her machine
to be re-imaged.
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Megan Thibeault Jan 09, 2019 10:11 AM 
We need to make sure all files are backed up,
including bookmarks. Make sure the user knows that
the machine will be wiped.
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Emma Feldman Jan 04, 2019 03:27 PM 
She received an email and would like someone to
come out and help with updating her to Windows 10.
She is not quite sure what her availability looks
like on that day but would like someone to call
beforehand.
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