Service Request Ticket - # 70720

Service Request Ticket - # 70720

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Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 07, 2019 08:40 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150451 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	257HFB2	Location	PDR
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2015004715
	Wired NIC	18:66:DA:03:06:76

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact	soladiti13@wou.edu	88925

Tracking

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Feb 06, 2019 03:30 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Shina Oladiti	Feb 06, 2019 03:30 PM	Machine is working fine now!	Add Attachment
Shina Oladiti	Feb 05, 2019 11:32 AM	reimaged the machine.	Add Attachment
Shina Oladiti	Jan 28, 2019 01:23 PM	Imaging the machine presently.	Add Attachment
Shina Oladiti	Jan 28, 2019 10:00 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 28, 2019 10:00 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 28, 2019 10:00 AM	Priority changed from (1) Highest Priority to (2) High Priority.	Add Attachment
Gino Salazar	Jan 25, 2019 05:21 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 25, 2019 05:21 PM	It’s open 8am on monday	Add Attachment
Gino Salazar	Jan 25, 2019 04:54 PM	Cannot uninstall Taskkill.exe it says requires admin privileges from “TrustedInstaller”. Should probably reimage ASAP.	Add Attachment
Gino Salazar	Jan 25, 2019 01:02 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Brittany Franklin	Jan 24, 2019 09:30 AM	I wonder if the "taskkill.exe" malware caused the issues the machine is having?	Add Attachment
Brittany Franklin	Jan 24, 2019 09:25 AM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 09, 2019 03:44 PM	We might need to re-image this machine	Add Attachment
Shina Oladiti	Jan 09, 2019 03:44 PM	This station is having logon issue. I would not use my credentials to logon neither could I use the default credential. Error Message: User Profile Services, services are not available. logon error.	Add Attachment
Peter Puettmann	Jan 08, 2019 02:00 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brittany Franklin	Jan 07, 2019 08:40 AM	From Sophos: "Manual malware cleanup required: 'Mal/Medfos-K' at 'C:\Windows\SysWOW64\taskkill.exe'" Please put in my queue when completed.	Add Attachment