Service Request Ticket - # 70721

Service Request Information

CONTACT Name Franklin, Brittany   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2019 08:45 AM
Department University Computing Solutions Phone 89267
Location Email newmanb@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160582[Edit Inv] (opens in a new window) Bldg/Room DFSC 208
Service Tag HRZ2ND2 Description Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
Serial No. HRZ2ND2 Location DFSC 208 LAB Station #

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 48:4D:7E:D2:FA:47

TECHS Submitted by Brittany Franklin Contact franklinb@wou.edu 89267
Primary Technician Contact franklinb@wou.edu 89267

Tracking

Entered by Date Memo
Brittany Franklin
Email

Public
Entered by Date Memo
Brittany Franklin Jan 09, 2019 09:04 AM 
Status changed from (1) Pending to (5) Completed
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Brittany Franklin Jan 09, 2019 09:04 AM 
Cleared alerts in Sophos Central.
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Reggie Johnson Jan 09, 2019 08:50 AM 
Task reassigned to Brittany Newman.
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Reggie Johnson Jan 09, 2019 08:50 AM 
Cleared malware and 
started a sophos 
scan.
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Brittany Franklin Jan 07, 2019 08:45 AM 
Sophos found malware/PUAs that will need to be manually cleaned up:

'C:\Users\rjohnson17\Downloads\Unconfirmed 962410.crdownload'
'C:\Users\rjohnson17\Downloads\Unconfirmed 883185.crdownload'
'C:\Users\rjohnson17\Downloads\Unconfirmed 887634.crdownload'
'C:\Users\rjohnson17\Downloads\iobituninstaller (1).exe'

Once these have been cleaned, please reboot the computer and start a scan, then put in my queue. Thanks :)
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