Service Request Ticket

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Service Request Information

CONTACT	Name	Scroggins, Beth	Date	Jan 07, 2019 08:46 AM
	Department	Student Health & Counseling Center	Phone	88845
	Location		Email	scrogginsb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20110343 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell Optiplex 990 SFF, Intel Core i5 2400(3.1GHz,
	Serial No.	H8ZPTR1	Location	PDR
	CPU	Intel Core i5-2400(3.1GHz,6M,TV-x)
	OS	Unknown	Software	Win 7 Pro, bundled with Roxio Creator and CyberLink PowerDVD, MS Office Pro Plus 2010 from P0082625 installed as Office Pro Plus 2007
	Wired NIC	18:03:73:B9:21:A9

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 15, 2019 01:50 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 15, 2019 01:50 PM	delivered	Add Attachment
Megan Thibeault	Jan 15, 2019 12:50 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 15, 2019 10:47 AM	Running more updates, did the bios update.	Add Attachment
Gino Salazar	Jan 14, 2019 05:00 PM	It's on stand up desk behind Gino	Add Attachment
Gino Salazar	Jan 14, 2019 04:59 PM	I am not here tomorrow so whoever is it just needs bios update and then it can be delivered	Add Attachment
Gino Salazar	Jan 14, 2019 04:58 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 14, 2019 04:58 PM	All it needs is BiOS update	Add Attachment
Gino Salazar	Jan 14, 2019 04:55 PM	Ran updates on it and software looks good	Add Attachment
Peter Puettmann	Jan 11, 2019 09:41 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Jan 11, 2019 09:41 AM	can you keep an eye on this? its imaging behind you	Add Attachment
Megan Thibeault	Jan 11, 2019 06:12 AM	Status changed from (6) Ready to Deliver to (1) Pending	Add Attachment
Megan Thibeault	Jan 11, 2019 06:12 AM	my last note was for Beths other ticket.	Add Attachment
Megan Thibeault	Jan 11, 2019 06:09 AM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jan 11, 2019 06:09 AM	Reggie checked it this morning ready to be delivered this morning. Beth is around. Make sure she gets admin rights, network drives and printers setup.	Add Attachment
Peter Puettmann	Jan 10, 2019 03:45 PM	being sticked on desk rn	Add Attachment
Megan Thibeault	Jan 10, 2019 01:06 PM	Task reassigned to Peter Puettmann.	Add Attachment
Gino Salazar	Jan 09, 2019 08:25 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 09, 2019 08:25 AM	Also forgot to add her computer is horribly slow so if the windows 10 update doesn't fix she may have to upgrade	Add Attachment
Gino Salazar	Jan 09, 2019 08:22 AM	They need an upgrade of windows, she will be out Thursday after 2 if we can make it then	Add Attachment
Bradley Karkanen	Jan 08, 2019 12:56 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Bradley Karkanen	Jan 08, 2019 10:43 AM	*This is an email* 1-2:00 today would be great. Thanks!	Add Attachment
Bradley Karkanen	Jan 08, 2019 08:19 AM	**This is an outgoing email** Hi Beth, I need some additional information regarding service request #70722 Description: 1/7 update failed When are you available today for me to come by and take a look at the machine that isn't updating?	Add Attachment Public
Megan Thibeault	Jan 08, 2019 07:40 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Jan 07, 2019 01:58 PM	Task reassigned to UCS Tech.	Add Attachment
Shina Oladiti	Jan 07, 2019 10:41 AM	Stopped by but she have a client in then. She will be free by 11- 2pm today.	Add Attachment
Shina Oladiti	Jan 07, 2019 10:19 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 07, 2019 09:00 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 07, 2019 09:00 AM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jan 07, 2019 08:46 AM	The computer in office 223 - tried to update, failed, and now is just a swirling blue screen. The counselor in that office has clients at 9 and 10; otherwise is available for someone to come look at it. Thanks! Beth	Add Attachment