Service Request Ticket

Service Request Information

CONTACT	Name	Thibeault, Megan	Date	Jan 07, 2019 08:59 AM
	Department	University Computing Solutions	Phone	88624
	Location		Email	eichlerm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20141123 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	78XMV42	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	78XMV42	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 2013 from XXXX2014004298; Adobe Full CC2015 Desktop+Acrobat ProDC from Student Tech licensing
	Wired NIC	98:90:96:D9:3B:21

TECHS	Submitted by	Megan Thibeault	Contact	thibeaultm@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 12, 2019 10:14 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 12, 2019 10:14 AM	cpu delivered to ITC 003.	Add Attachment
Reggie Johnson	Feb 06, 2019 10:00 AM	Sitting in out box	Add Attachment
Reggie Johnson	Feb 06, 2019 08:16 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Feb 06, 2019 08:16 AM	Pc reimaged and ready to deliver	Add Attachment
Yumin Chen	Jan 24, 2019 01:50 PM	Having issue to image with ITC Lab image	Add Attachment
Yumin Chen	Jan 22, 2019 04:43 PM	W20141123 needs re-image. CPU located in Small Tech Counter	Add Attachment
Megan Thibeault	Jan 22, 2019 07:34 AM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Jan 22, 2019 07:34 AM	4pm today	Add Attachment
Reggie Johnson	Jan 16, 2019 11:19 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 16, 2019 08:09 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jan 11, 2019 02:42 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 11, 2019 02:42 PM	Did not have time to complete this task.	Add Attachment
Reggie Johnson	Jan 11, 2019 01:40 PM	Task reassigned to Reggie Johnson.	Add Attachment
Shina Oladiti	Jan 07, 2019 10:12 AM	Lab Free from 12-1pm today.	Add Attachment
Megan Thibeault	Jan 07, 2019 08:59 AM	Please go check out W20141123, thinking there is a cabling issue.	Add Attachment