Service Request Ticket

Service Request Information

CONTACT	Name	Vasquez, Jacqlyn	Date	Jan 07, 2019 10:29 AM
	Department	Student Health & Counseling Center	Phone
	Location		Email	vasquezj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Printer	Edit WOU #	20130058 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Xerox Phaser 4620/DT Laser Printer
	Serial No.	XLV886613	Location	PDR
	Model	4620/DT	Hostname	ambien.wou.edu
	Notes	1200dpi x 1200dpi (B&W) 1100sheet(s) Capacity / Legal (8.5 in x 14 in), 3 TRAYS(1)MP&(2)500 sheet, RJ-45, USB Type A, USB Type B / 256MB Installed RAM / 768MB Maximum RAM / 1 Year Warranty IP: 140.211.64.72	Ink/Toner Refill
	Wired NIC	00:00:AA:D9:1E:3D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 10, 2019 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 10, 2019 11:15 AM	Drum and toner cartridge are both bad. The drum cartridge is the original one that came with the machine back in 2013. I let her know she can buy both new parts but with the rubber part broken its not 100% chance, it will fully fix the issue. She also asked for suggests on a new printer.	Add Attachment
Shandelle Plasker	Jan 08, 2019 02:11 PM	There was a piece of rubber that broke into the machine. I pulled it out and it is printing. The prints are very light. I looked at the drum and it's about four years old. Going to test it and see if that needs replacing.	Add Attachment
Brighton Bohnenkamp	Jan 07, 2019 10:29 AM	keeps telling them the toner is low but they've changed it twice and still doesn't print / gives them error	Add Attachment