Service Request Ticket - # 70743

Service Request Information

CONTACT Name Lilo, Emily   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2019 12:26 PM
Department Health & Exercise Science Phone 88330
Location Email liloe@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20170191[Edit Inv] (opens in a new window) Bldg/Room RWEC 247
Service Tag 4HCT8H2 Description Dell Latitude 7280 (i5-7300U, dual core 2.6HGz)
Serial No. 4HCT8H2 Location Brandon Claggett

CPU Intel Core i5-7300U 7th Gen (Dual Core, 2.60Gz, 3MB)


OS Windows 10 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2017006552; Adobe Acrobat DC (Pro)subscription from XXXX201700006551 serialized desktop AUG2017; NVivo 11 Pro for WIN VISA2017006538 AUG2017;

Wired NIC A4:4C:C8:1A:16:20


Wireless NIC 88:B1:11:EE:CE:B5

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 07, 2019 01:26 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 07, 2019 01:26 PM 
Completed!
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Shina Oladiti Jan 07, 2019 12:41 PM 
Task reassigned to Shina Oladiti.
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Brighton Bohnenkamp Jan 07, 2019 12:26 PM 
Hi,
My laptop updated my Mendeley software, and when 
it did, it uninstalled a Word Plug in that goes 
with it for some reason. When I tried to 
reinstall it, Sophos blocked it, saying it was 
preventing malicious behavior. However, I need 
the plug in to be able to fully use the software.
What can I do to override it and tell Sophos it 
is safe?
Thanks,
Emily
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