Service Request Ticket - # 70747

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 07, 2019 03:01 PM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160947[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag 1544LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1544LH2 Location Extra desktop shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFERRED FROM W#20130526 DEC2017 SR65971 -Adobe InDesign CS4 from P0074238;

Wired NIC 50:9A:4C:45:E0:71

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ychen13@wou.edu 889285

Tracking

Entered by Date Memo
Yumin Chen
Email

Public
Entered by Date Memo
Yumin Chen Jan 08, 2019 10:52 AM 
Status changed from (1) Pending to (5) Completed
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Yumin Chen Jan 08, 2019 10:52 AM 
Delivered.
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Yumin Chen Jan 08, 2019 10:52 AM 
Done. DS ControllPoint installed.
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Yumin Chen Jan 07, 2019 03:52 PM 
Computer W#20160947[Edit Inv] is on my counter and is start 
imaging.
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Megan Thibeault Jan 07, 2019 03:34 PM 
Task reassigned to Yumin Chen.
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Megan Thibeault Jan 07, 2019 03:34 PM 
Do you want to go pick this up and get the image
started before you leave today
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Alix Karkanen Jan 07, 2019 03:01 PM 
Kevin would like to have his computer re imaged 
(20160947) and he would also like it upgraded 
to windows 10. He also needs DS ControllPoint 
for cameras installed. He would like this done 
as soon as possible.
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