Service Request Ticket

Service Request Information

CONTACT	Name	Clark, Amy	Date	Jan 08, 2019 08:36 AM
	Department	Registrar’s Office	Phone	88187
	Location		Email	clarkaj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160673 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	B2S7RF2	Description	Dell Latitude E7270 (i5-6300U, 8GB RAM 256HD)
	Serial No.	B2S7RF2	Location	PDR
	CPU	Intel Core i5-6300U (Dual Core, 2.4GHz, 3MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; DegreeWorks(banner) for RegOffice; PL SQL Developer;
	Wired NIC	D4:81:D7:59:42:4A
	Wireless NIC	34:F3:9A:D6:F3:53

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 09, 2019 01:59 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 09, 2019 01:59 PM	Ran driver updates and a BIOS update.	Add Attachment
Megan Thibeault	Jan 09, 2019 10:10 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 10:09 AM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 08:36 AM	sent the error message	Add Attachment IMG_1130.jpg
Yumin Chen	Jan 08, 2019 03:30 PM	Too late for today. She will be available again from 8:30 to noon on Wednesday	Add Attachment
Yumin Chen	Jan 08, 2019 03:24 PM	Task reassigned to Yumin Chen.	Add Attachment
Emma Feldman	Jan 08, 2019 08:36 AM	She said that when she booted up her computer this morning there was an error message saying something about the AC power adapter and then it gave her options so she did F1 for a reboot and now it seem,s to be working fine but it is now making a weird noise (like an air leak).	Add Attachment