Service Request Ticket

Service Request Information

CONTACT	Name	Costagliola, Claudia	Date	Jan 08, 2019 11:16 AM
	Department	Humanities Division	Phone	88523
	Location		Email	costagliolac@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20150668 (opens in a new window)	Bldg/Room	ITC 003
	Service Tag	9RN2JB2	Description	Dell OptiPlex 9020 SFF I7-4790(quad 3.6GHz, 8MB)
	Serial No.	9RN2JB2	Location	PDR room
	CPU	Intel Core i7-4790(Quad Core HT, 3.6GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2015004715;
	Wired NIC	18:66:DA:13:CC:C2

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Mar 07, 2019 10:26 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Feb 28, 2019 08:25 AM	**This is an outgoing email** Hi Claudia, We were just following up with you regarding a service request that we have for you. (#70757) Description: 1/8 Printer Added to New Computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Peter Puettmann	Jan 30, 2019 02:31 PM	**This is an outgoing email** Hi Claudia, We were just following up with you regarding a service request that we have for you. (#70757) Description: 1/8 Printer Added to New Computer We were wondering if this has been resolved for you or if we can still be of assistance with this. If so, just let us know, we'll be happy to help. Thanks, Peter Puettmann	Add Attachment Public
Peter Puettmann	Jan 09, 2019 02:08 PM	called and left VM	Add Attachment
Peter Puettmann	Jan 08, 2019 01:02 PM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Jan 08, 2019 11:16 AM	Claudia needs to have the printers in her buidling added to her computer. She will be in her office today until 11:45 then between 1-1:45. Tomorrow 8:00-8:45 and 10:00 - 11:45.	Add Attachment