Service Request Ticket

Service Request Information

CONTACT	Name	Manoogian, Margaret	Date	Jan 08, 2019 12:23 PM
	Department	Behavioral Sciences Division	Phone	14201
	Location		Email	manoogim@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130415 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	3SFS9Z1	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	3SFS9Z1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0092331; MAXQDA+ v11 single user ED license from VISA2013003764, SPSS(v21) from Student(concurrent user authcode)licenses(campus edition)from P0090938, Dragon Naturally Speaking Recorder Transcription software bundles with Sony ICD-PX333D voice recorder from VISA2013003763(T:\1. Drivers\Digital_Voice_Recorder\SONY ICD-PX333D)
	Wired NIC	B8:CA:3A:B3:02:28

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 09, 2019 08:23 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 09, 2019 08:23 AM	Swapped fans with a scrap computer, she's all good	Add Attachment
Megan Thibeault	Jan 08, 2019 01:01 PM	See if we have parts	Add Attachment
Megan Thibeault	Jan 08, 2019 01:01 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 08, 2019 01:00 PM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 08, 2019 01:00 PM	out of warranty, not gfa	Add Attachment
Alix Karkanen	Jan 08, 2019 12:23 PM	Margaret is in the middle of work but she just received a pop up saying her fan failed.	Add Attachment