Service Request Ticket

Service Request Information

CONTACT	Name	Haines, Colin	Date	Jan 08, 2019 12:39 PM
	Department	VP Student Affairs	Phone	89246
	Location		Email	hainesc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160989 (opens in a new window)	Bldg/Room	WUC 108A
	Service Tag	154YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	154YKH2	Location	Colin Haines, Director Veteran's Resource Center
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511; Adobe CC 20** NAMED USER JAN2019 SR# account made 1-23-2019/emailed for hainesc@wou.edu;
	Wired NIC	50:9A:4C:46:0C:5F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jan 09, 2019 04:42 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Jan 09, 2019 04:42 PM	Done.	Add Attachment
Megan Thibeault	Jan 09, 2019 03:08 PM	Task reassigned to Yumin Chen.	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 01:00 PM	Will be around for most of the afternoon	Add Attachment
Gino Salazar	Jan 09, 2019 11:16 AM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 09, 2019 11:05 AM	Still no luck, the little clock on his door said he would be back at 2 so maybe?	Add Attachment
Gino Salazar	Jan 09, 2019 08:24 AM	Went over a couple times yesterday, he wasn't available	Add Attachment
Gino Salazar	Jan 08, 2019 01:00 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Alix Karkanen	Jan 08, 2019 12:39 PM	Every time Colin tries to adjust the volume on his computer it asks for admin credentials	Add Attachment