Service Request Ticket

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Service Request Information

CONTACT	Name	Carano, Kenneth	Date	Jan 08, 2019 01:49 PM
	Department	Education & Leadership	Phone	88604
	Location		Email	caranok@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170675 (opens in a new window)	Bldg/Room	SSC 217
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W24EXHV29	Location	Old Ed
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:A6:F3:8F
	Bluetooth NIC	8C:85:90:AB:85:8F

TECHS	Submitted by	Shandelle Plasker	Contact	peppers@wou.edu	88956
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 31, 2019 09:54 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 31, 2019 09:54 AM	Ken has picked up his laptop and returned the loaner.	Add Attachment
Shandelle Plasker	Jan 30, 2019 09:02 AM	**This is an email** Hi Ken, Tomorrow sounds good. Do you by any chance have a time frame? This way I can make sure I am here. If not I will put the laptop in our outgoing box and note in the SR on what needs to be done before you leave our office. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 30, 2019 09:02 AM	**This is an email** Shandelle, If it is okay, I will come by and pick it up tomorrow. Today, I'm swamped with meetings and teaching. Thanks! Ken	Add Attachment
Shandelle Plasker	Jan 30, 2019 09:02 AM	**This is an email** Hi Ken, Your laptop is all ready to go. All we need to do is hardwire you in for your first log in. Give you admin rights and I will need to add your copier code to both copiers within your profile after you log in. If you have an active ethernet port with your office I can deliver this to you. If not I will need you to come to pick it up from our office so we can hardwire you in. Let me know what your thoughts. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 30, 2019 09:02 AM	**This is an email** There's 2 copiers I use in our building. Krusty ED Copier; and, Krusty Downstairs ED Copier Thanks! Ken	Add Attachment
Shandelle Plasker	Jan 30, 2019 09:02 AM	**This is an email** Hi Ken, Yes, send them whenever you can. Once you do I will add them. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 30, 2019 09:02 AM	**This is an email** I'm working off campus today and can't remember the name of the printers in our building. Can I email you that information when I get to my office tomorrow? Thanks, Ken	Add Attachment
Shandelle Plasker	Jan 28, 2019 01:45 PM	**This is an email** Hi Ken, Your Mac laptop has been sent back to us and I am pretty much done setting it up. Did you have any printers set up on this machine beforehand and if so which ones? Once I get the printers installed the printer is all yours to take. You can either pick it up or I can drop it off to you. Either way works for me. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 17, 2019 12:28 PM	Bradley is imaging this	Add Attachment
Megan Thibeault	Jan 17, 2019 12:09 PM	macbook returned needs imaged	Add Attachment
Megan Thibeault	Jan 10, 2019 02:18 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Megan Thibeault	Jan 10, 2019 02:18 PM	Tracking #742437138618	Add Attachment
Shandelle Plasker	Jan 10, 2019 02:07 PM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Shandelle Plasker	Jan 10, 2019 02:01 PM	He came and picked up the loan/dropped off his machine. I took his machine and boxed it up. Put it out for delivery.	Add Attachment
Shandelle Plasker	Jan 10, 2019 02:01 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Jan 09, 2019 03:25 PM	Box for laptop to go to Apple is at my desk with a sticky on it	Add Attachment
Shandelle Plasker	Jan 09, 2019 10:29 AM	Task reassigned to Service Request Desk.	Add Attachment
Shandelle Plasker	Jan 09, 2019 10:25 AM	He will be picking up a loaner laptop (Located in the outbox) and dropping off his laptop. Please put his laptop on my desk and put this SR back in my queue.	Add Attachment
Shandelle Plasker	Jan 09, 2019 10:24 AM	**This is an email** Hi Ken, When you bring your laptop in tomorrow please bring the charger for it as well. The SR request I have made for this is 70768. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 08, 2019 02:10 PM	Submitted this information into the loaners n checkouts	Add Attachment
Megan Thibeault	Jan 08, 2019 02:02 PM	Repair ID# D406092485	Add Attachment
Shandelle Plasker	Jan 08, 2019 01:53 PM	Giving him loaner W#20120331 with charger W#20131001	Add Attachment
Megan Thibeault	Jan 08, 2019 01:50 PM	SSD issue	Add Attachment
Shandelle Plasker	Jan 08, 2019 01:49 PM	He came in with issue about his laptop turning off all the time if it is not plugged into power. This machine is on Re-Call right now. Megan is calling it in.	Add Attachment