Service Request Ticket

Service Request Information

CONTACT	Name	Troyer, Robert	Date	Jan 08, 2019 02:08 PM
	Department	Humanities Division	Phone	89123
	Location		Email	troyerr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20101223 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
	Serial No.	HB3XGQ1	Location	PDR
	CPU	Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)
	OS	Windows 7 Pro, 64 bit	Software	Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080438 installed as Office Pro Plus 2007, Filemaker Pro 11(FIlemaker Pro 7 installed) from P0080438
	Wired NIC	BC:30:5B:DA:E0:04

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 01, 2019 12:04 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 01, 2019 12:04 PM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Feb 01, 2019 12:04 PM	Status changed from (4) On Hold to (1) Pending	Add Attachment
Reggie Johnson	Feb 01, 2019 12:04 PM	Set up monitor 20091400. Task completed	Add Attachment
Megan Thibeault	Jan 28, 2019 11:16 AM	Status changed from (1) Pending to (4) On Hold	Add Attachment
Megan Thibeault	Jan 23, 2019 10:32 AM	low on monitors, putting on hold until we get some more	Add Attachment
Natalie Plasker	Jan 10, 2019 09:26 AM	Task reassigned to UCS Tech.	Add Attachment
Natalie Plasker	Jan 10, 2019 09:26 AM	If there is a spare monitor please contact Rob	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 02:19 PM	called to let him know	Add Attachment
Megan Thibeault	Jan 08, 2019 02:11 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 08, 2019 02:11 PM	Unfortunately, we don't have any spare monitors at the moment with HR being in the green room. Can you call and let Rob know. We can get him one later this week.	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 02:08 PM	needs second monitor set up in office for work station	Add Attachment