Service Request Ticket

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Service Request Information

CONTACT	Name	Neely, Kent	Date	Jan 08, 2019 02:18 PM
	Department	Creative Arts/Theater-Dance	Phone	89253
	Location		Email	neelyk@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Tracking

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 29, 2019 03:58 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Megan Thibeault	Jan 29, 2019 03:58 PM	Returned the laptop, had him open files to check	Add Attachment
Megan Thibeault	Jan 29, 2019 03:58 PM	Task reassigned to Megan Eichler.	Add Attachment
Shina Oladiti	Jan 29, 2019 02:59 PM	Picked up the laptop. He want it back by Thursday.	Add Attachment
Shina Oladiti	Jan 29, 2019 02:45 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jan 29, 2019 02:02 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jan 29, 2019 02:02 PM	Status changed from (5) Completed to (2) Scheduled	Add Attachment
Brighton Bohnenkamp	Jan 29, 2019 02:02 PM	**This is an email** Hello, What is the WOU# on your loaner laptop and when would be a good time to come by and pick it up from you? Thank you, Allison	Add Attachment
Shina Oladiti	Jan 10, 2019 11:01 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 10, 2019 11:01 AM	Dropped the computer to him and helped him install drop-down.	Add Attachment
Shina Oladiti	Jan 10, 2019 10:14 AM	Task reassigned to Shina Oladiti.	Add Attachment
Yumin Chen	Jan 09, 2019 04:14 PM	Loaner is on Gino's desk!	Add Attachment
Yumin Chen	Jan 09, 2019 04:14 PM	Task reassigned to UCS Tech.	Add Attachment
Yumin Chen	Jan 09, 2019 04:13 PM	**This is an outgoing email** Hi Kent, I need some additional information regarding service request #70773 Description: 1/8 before Thursday needs loaner Your loaner is ready to deliver to you! What time is good for us to come to deliver? Thanks! UCS	Add Attachment Public
Yumin Chen	Jan 09, 2019 04:12 PM	Inventory updated.	Add Attachment
Yumin Chen	Jan 09, 2019 03:48 PM	Still need office, installing...	Add Attachment
Megan Thibeault	Jan 09, 2019 03:07 PM	Task reassigned to Yumin Chen.	Add Attachment
Megan Thibeault	Jan 09, 2019 03:07 PM	Can you make sure this is ready to go, I think the laptop is on Gio's desk	Add Attachment
Gino Salazar	Jan 09, 2019 10:28 AM	Getting loaner 20100329 ready for him	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 02:18 PM	Is requesting a mac loaner for the term so he is able to use it in a smart classroom. Only needs word and power point downloaded	Add Attachment