Service Request Ticket

Service Request Information

CONTACT	Name	Wolfe, David	Date	Jan 08, 2019 02:22 PM
	Department	Facilities Services	Phone	88044
	Location		Email	wolfed@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130711 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	35L1M02	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 10 Enterprise 64bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918
	Wired NIC	34:17:EB:9A:CA:7F

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 09, 2019 03:02 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 09, 2019 03:02 PM	Completed	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 12:52 PM	just called and will be around today	Add Attachment
Shina Oladiti	Jan 09, 2019 12:50 PM	Sitting in OUT BOX. Called but he is not available.	Add Attachment
Shina Oladiti	Jan 09, 2019 12:48 PM	Imagine completed and ready for delivery.	Add Attachment
Shina Oladiti	Jan 08, 2019 04:22 PM	Brought in his machine to be re-imaged. It is on the standup desk.	Add Attachment
Shina Oladiti	Jan 08, 2019 02:56 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 02:47 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 08, 2019 02:41 PM	Task reassigned to Service Request Desk.	Add Attachment
Megan Thibeault	Jan 08, 2019 02:41 PM	W#?	Add Attachment
Brighton Bohnenkamp	Jan 08, 2019 02:22 PM	computer erases history and bookmarks when it is shut down	Add Attachment