Service Request Ticket - # 70776

Service Request Information

CONTACT Name Roberts, Jessica   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 08, 2019 02:56 PM
Department Advancement & Foundation Phone 89385
Location Email robertsjr@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20171252[Edit Inv] (opens in a new window) Bldg/Room ITC 002
Service Tag J175RP2 Description Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
Serial No. J175RP2 Location Emergency Lab Shelf

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2017006552; Adobe CC 20** NAMED USER NOV2018 SR70559 account made 11-6-2018 robertsjr@wou.edu;

Wired NIC D8:9E:F3:4B:F7:70

TECHS Submitted by Natalie Plasker Contact nplasker15@wou.edu 88925
Primary Technician Contact peppers@wou.edu 88956

Tracking

Entered by Date Memo
Shandelle Plasker
Email

Public
Entered by Date Memo
Shandelle Plasker Jan 08, 2019 02:58 PM 
Task reassigned to Shandelle Pepper.
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Shandelle Plasker Jan 08, 2019 02:58 PM 
Status changed from (1) Pending to (5) Completed
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Shandelle Plasker Jan 08, 2019 02:57 PM 
She called back and a reboot fixed the issue.
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Natalie Plasker Jan 08, 2019 02:56 PM 
Her machine freezes any time she is trying to
print form word. The wheel spins, and the bar
across the top of the screen says "not
responding". Has tried restarting but still not
working.
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