Service Request Ticket

Service Request Information

CONTACT	Name	Sakiyama, Mari	Date	Jan 08, 2019 05:08 PM
	Department	Criminal Justice	Phone	14215
	Location		Email	sakiyamam@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160888 (opens in a new window)	Bldg/Room	BELL 329
	Service Tag	GN0FKH2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	GN0FKH2	Location	Smart Classroom Instructor Station, HSS 329
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	50:9A:4C:3F:E3:AD

TECHS	Submitted by	John Rushing	Contact	rushingj@wou.edu	89242
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 10, 2019 02:42 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Peter Puettmann	Jan 10, 2019 02:42 PM	shes all good. resolved the problem herself	Add Attachment
Peter Puettmann	Jan 10, 2019 01:57 PM	i will go make her an admin so she can install	Add Attachment
Peter Puettmann	Jan 10, 2019 01:57 PM	its a prof. specific program. i called the prof and left a VM explaining	Add Attachment
Megan Thibeault	Jan 10, 2019 08:04 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 09, 2019 11:30 AM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 09, 2019 11:30 AM	Open 1/10 from 8am-10am and 4-5	Add Attachment
John Rushing	Jan 08, 2019 05:08 PM	Mari wants iClicker classic and iClicker Base Firmware Utility installed on the instructors station in HSS 329. She is going to call the company first thing to confirm that is all sh needs installed. The app is freeware www.iclicker.com	Add Attachment