Service Request Ticket

Service Request Information

CONTACT	Name	Blatner, Chelsee	Date	Jan 09, 2019 08:13 AM
	Department	Student Engagement	Phone	88647
	Location		Email	blatnerc@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180013 (opens in a new window)	Bldg/Room	WUC
	Service Tag	9M85QQ2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	9M85QQ2	Location	Info Desk-For General use in WUC Conference Rooms
	CPU	Unknown
	OS	Unknown	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938;
	Wired NIC	E4:B9:7A:03:7C:DA
	Wireless NIC	3C:6A:A7:76:38:6F

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 09, 2019 11:47 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Megan Thibeault	Jan 09, 2019 11:34 AM	returning the laptop now	Add Attachment
Megan Thibeault	Jan 09, 2019 11:27 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Jan 09, 2019 11:27 AM	Hardware testing came back fine, did windows updates and system updates. The machine seems fine.	Add Attachment
Megan Thibeault	Jan 09, 2019 10:09 AM	reseeded the battery, doing hardware testing now. After reseeding the battery the laptop turned on like normal.	Add Attachment
Gino Salazar	Jan 09, 2019 08:59 AM	on stand up desk with blue sticky note, looks like it may need to be serviced by dell	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 08:13 AM	Laptop won't turn on, she said she charged it for 30 minutes and nothing happens. in the inbox	Add Attachment