Service Request Ticket

Service Request Information

CONTACT	Name	Morgan, Becka	Date	Jan 09, 2019 12:38 PM
	Department	Computer Science Division	Phone	88964
	Location		Email	morganb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160940 (opens in a new window)	Bldg/Room	ITC 301
	Service Tag	155YKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	155YKH2	Location	Smart Classroom Instructor's Station UPG
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2017006552(order10108);
	Wired NIC	50:9A:4C:46:0B:14

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 11, 2019 04:30 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Bradley Karkanen	Jan 11, 2019 04:30 PM	I'll close this and we can create a new ticket if there is software needed.	Add Attachment
Robbie Downin	Jan 11, 2019 02:19 PM	The computer is back at the station, loaner is under standup desk. We'll know what else the computer needs later.	Add Attachment
Robbie Downin	Jan 11, 2019 12:58 PM	I put QT on this, Shion will stop by to help put it back in 301 after 2 today	Add Attachment
Bradley Karkanen	Jan 11, 2019 11:21 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Megan Thibeault	Jan 10, 2019 02:56 PM	Image started, needs ITC software installed.	Add Attachment
Megan Thibeault	Jan 10, 2019 02:55 PM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 10, 2019 02:55 PM	Machine needs reimaged W20141080 is the loaner	Add Attachment
Megan Thibeault	Jan 09, 2019 01:55 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 12:38 PM	ITC 301 instructors station is saying windows OS was not genuine and giving error "You may be a victim of software counterfeiting."	Add Attachment