Service Request Ticket - # 70791

Service Request Ticket - # 70791

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Service Request Information

CONTACT	Name	Main, Andy	Date	Jan 09, 2019 01:05 PM
	Department	Campus Recreation/HWC	Phone	88513
	Location		Email	maina@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170704 (opens in a new window)	Bldg/Room	HWC 107
	Service Tag	384H8L2	Description	Dell 13 3380 No-Touch Chromebook
	Serial No.	384H8L2	Location	Andy Main, Asst Dir - Intramural&Club Sports
	CPU	Unknown
	OS	Chrome OS	Software	Google Chrome Management Console license, ED P0106584
	Wireless NIC	F8:63:3F:8E:D6:1D

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Tracking

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 24, 2019 04:15 PM	done	Add Attachment
Peter Puettmann	Jan 24, 2019 08:05 AM	have case	Add Attachment
Peter Puettmann	Jan 24, 2019 08:05 AM	Task reassigned to Peter Puettmann.	Add Attachment
Megan Thibeault	Jan 24, 2019 07:43 AM	Dell replaced the battery, the charger, and the main logic board	Add Attachment
Gino Salazar	Jan 23, 2019 04:56 PM	Status changed from (3) Order in Process to (5) Completed	Add Attachment
Gino Salazar	Jan 23, 2019 04:56 PM	Delivered and all good!	Add Attachment
Megan Thibeault	Jan 23, 2019 10:14 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 23, 2019 10:14 AM	Gio will you show me who you reload and setup a chromebook when you get in.	Add Attachment
Megan Thibeault	Jan 17, 2019 07:42 AM	1/16/19 got an email from Dell and they finally received the chromebook.	Add Attachment
Megan Thibeault	Jan 10, 2019 02:24 PM	Boxed up and taken to the mailroom	Add Attachment
Megan Thibeault	Jan 10, 2019 02:22 PM	tracking #474229370610	Add Attachment
Megan Thibeault	Jan 09, 2019 02:45 PM	Status changed from (1) Pending to (3) Order in Process	Add Attachment
Megan Thibeault	Jan 09, 2019 02:45 PM	Emailed end user with update	Add Attachment
Megan Thibeault	Jan 09, 2019 02:42 PM	Service Request Number is 984901122	Add Attachment
Megan Thibeault	Jan 09, 2019 01:55 PM	Task reassigned to Megan Eichler.	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 01:06 PM	dropped off with charger and bag	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 01:05 PM	Not charging will start to flash when plugged in but nothing happens. Left in the inbox	Add Attachment