Service Request Ticket - # 70792

Service Request Ticket - # 70792

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Service Request Information

CONTACT	Name	Grouger, Debra	Date	Jan 09, 2019 01:21 PM
	Department	The Research Institute	Phone	88293
	Location		Email	kenyond@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20120847 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Dell OptiPlex 9010 SFF, Intel Core i7, 8M, 3.4GHz
	Serial No.	7C1FCX1	Location	PDR
	CPU	Intel Core i7-3770 (8M, 3.4GH w/HD4000 Graphics)
	OS	Windows 7 Pro, 64 bit	Software	Office Pro Plus 2013 from P0089652 downgraded to Office Pro Plus 2010; TRANSFERRED to NEW laptop W#20150317 FEB2016 SR59330 Adobe Acrobat XI Pro(v.11) from P0093209, Adobe InDesign CS6 (v.8) License from P0093384
	Wired NIC	90:B1:1C:7B:79:A3

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Jan 22, 2019 12:48 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Jan 22, 2019 11:52 AM	Looks like Adobe acrobat is working and printing is working	Add Attachment
Reggie Johnson	Jan 22, 2019 11:45 AM	Looks like Adobe acrobat is working and printing is working	Add Attachment
Shandelle Plasker	Jan 18, 2019 01:05 PM	Task reassigned to Reggie Johnson.	Add Attachment
Shandelle Plasker	Jan 18, 2019 01:05 PM	Did the BIOS update fix everything?	Add Attachment
Reggie Johnson	Jan 18, 2019 11:22 AM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 18, 2019 11:10 AM	updated bios on both machines.	Add Attachment
Reggie Johnson	Jan 18, 2019 08:17 AM	Task reassigned to Reggie Johnson.	Add Attachment
Peter Puettmann	Jan 17, 2019 03:05 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Peter Puettmann	Jan 17, 2019 03:05 PM	Priority changed from (2) High Priority to (3) Priority.	Add Attachment
Peter Puettmann	Jan 17, 2019 03:05 PM	Can someone look into getting these to the office and giving them bios updates? Shouldnt need to schedule an appt.	Add Attachment
Peter Puettmann	Jan 09, 2019 04:17 PM	lots of problems. Acrobat DC cant install correctly or at all and BOTH cpus in the room are having the same problems. DESPERETLY NEED BIOS UPDATE	Add Attachment
Megan Thibeault	Jan 09, 2019 01:55 PM	Task reassigned to Peter Puettmann.	Add Attachment
Brighton Bohnenkamp	Jan 09, 2019 01:21 PM	Two student having trouble printing from the computers after windows 10 update	Add Attachment