Service Request Ticket

Service Request Information

CONTACT	Name	Willard, Jennifer	Date	Jan 10, 2019 10:02 AM
	Department	Criminal Justice	Phone	88733
	Location		Email	willardj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20100209 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FQDQ1M1	Description	Dell Latitude E6410 2.66GHz, 1066MHz 4M L2 Cache
	Serial No.	FQDQ1M1	Location	PDR 2023 Giveaway
	CPU	Intel Core i7-620M(2.66GHz, 1066MHz, 4ML2)
	OS	Unknown	Software	MS Office Pro Plus 2010 installed as 2007 from P0076811, SPSS Stats Base 19 single user install from P0076979
	Wired NIC	5C:26:0A:02:BC:98
	Wireless NIC	00:27:10:20:6F:88
	Bluetooth NIC	1C:65:9D:01:B0:85

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 10, 2019 11:42 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Shandelle Plasker	Jan 10, 2019 11:42 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 10, 2019 11:42 AM	Task reassigned to UCS Tech.	Add Attachment
Shandelle Plasker	Jan 10, 2019 11:42 AM	I called and she did not enter the code in. Went through the steps to do this. I also sent her a tutorial on this for future use.	Add Attachment
Megan Thibeault	Jan 10, 2019 11:36 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Megan Thibeault	Jan 10, 2019 10:17 AM	trying to print over wifi? do they have copier codes?	Add Attachment
Alix Karkanen	Jan 10, 2019 10:03 AM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Alix Karkanen	Jan 10, 2019 10:02 AM	Jen has someone trying to use the CJ laptop and when they try to print it sends but nothing prints	Add Attachment