Service Request Ticket - # 70804

Service Request Information

CONTACT Name Thibeault, Kevin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 10, 2019 10:04 AM
Department University Housing Phone 88319
Location Email thibeaultk@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160946[Edit Inv] (opens in a new window) Bldg/Room PS Squad Room
Service Tag 1573LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1573LH2 Location Officer Station- East Wall

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511; TRANSFER:

Wired NIC 50:9A:4C:46:0A:B5

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact soladiti13@wou.edu 88925

Tracking

Entered by Date Memo
Shina Oladiti
Email

Public
Entered by Date Memo
Shina Oladiti Jan 10, 2019 04:48 PM 
Status changed from (1) Pending to (5) Completed
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Shina Oladiti Jan 10, 2019 04:48 PM 
Run BIOS update on the machine. And inform the user to 
observe the situation of the fan.
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Shina Oladiti Jan 10, 2019 10:12 AM 
Task reassigned to Shina Oladiti.
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Alix Karkanen Jan 10, 2019 10:04 AM 
****This is an email****
Hello,

About a month or two ago our computer upstairs 
(20160946) started to have a very loud buzzing 
noise from the fan. It's not a constant noise 
and it happens intermittently but when it is 
making noise it is very loud. A UCS student 
worker came by and took a look at it, they said 
the computer is still under warranty if we keep 
having these issues. Can someone come and take 
another look at this when you have a moment?

Thank you,
Kevin Thibeault
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