Service Request Ticket

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Service Request Information

CONTACT	Name	Gournaris, Kara	Date	Jan 10, 2019 01:26 PM
	Department	Deaf Studies and Professional Studies	Phone	88322
	Location		Email	gournark@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20131002 (opens in a new window)	Bldg/Room	RWEC 149
	Service Tag		Description	Apple Macbook Air 13.3-inch #Z0P0
	Serial No.	C02MQ5M1F6T6	Location	Kara Gournaris, MIA 7/26
	CPU	Intel Core i5(1.4GHz, dual core, 3MB L3)
	OS	MAC OS X 10.9 (Mavericks)	Software	MS Office 2011 Std for MAC from P0094155, Apple Pro Apps bundle( Final Cut ProX, Motion 5, Compressor 4, Logic Pro X, MainStage 3) via JAMF managed distribution UCS2019009793 OCT2019;
	Wireless NIC	48:D7:05:B6:BF:A3
	Bluetooth NIC	48:D7:05:B6:BF:A4

TECHS	Submitted by	Brittany Franklin	Contact	franklinb@wou.edu	89267
	Primary Technician		Contact		88925

Tracking

Entered by	Date	Memo
UCS Tech			Email Public
Entered by	Date	Memo
Brittany Franklin	Jan 25, 2019 02:45 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Jan 25, 2019 02:45 PM	Task reassigned to UCS Tech.	Add Attachment
Brittany Franklin	Jan 25, 2019 02:45 PM	Alerts will need to be cleared manually.	Add Attachment
Brittany Franklin	Jan 25, 2019 08:38 AM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Brittany Franklin	Jan 25, 2019 08:38 AM	Alerts cleared in Sophos Central.	Add Attachment
Bradley Karkanen	Jan 24, 2019 01:07 PM	Task reassigned to Brittany Newman.	Add Attachment
Yumin Chen	Jan 24, 2019 01:03 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Yumin Chen	Jan 24, 2019 01:03 PM	Deleted the installer.	Add Attachment
Bradley Karkanen	Jan 24, 2019 12:34 PM	Task reassigned to Yumin Chen.	Add Attachment
Gino Salazar	Jan 24, 2019 11:52 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Bradley Karkanen	Jan 24, 2019 11:50 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 24, 2019 07:38 AM	Task reassigned to Bradley Karkanen.	Add Attachment
Reggie Johnson	Jan 23, 2019 04:07 PM	**This is an email** Tomorrow on Thursday at 12pm?	Add Attachment
Reggie Johnson	Jan 23, 2019 04:05 PM	Status changed from (7) Waiting for Contact to (2) Scheduled	Add Attachment
Megan Thibeault	Jan 23, 2019 10:14 AM	Status changed from (1) Pending to (7) Waiting for Contact	Add Attachment
Reggie Johnson	Jan 23, 2019 10:10 AM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #70811 Description: Thur 1/17 @12pm Sophos PUA (Potentially Unwanted Application) on W20131002 Sophos has detected PUA on your machine. When is a good date and time for a UCS Tech to visit your office and handle this issue? Thanks, Reggie UCS Tech	Add Attachment Public
Reggie Johnson	Jan 11, 2019 07:57 AM	**This is an outgoing email** Hi Kara, I need some additional information regarding service request #70811 Description: Sophos PUA (Potentially Unwanted Application) on W20131002 Sophos has detected PUA on your machine. When is a good date and time for a UCS Tech to visit your office and handle this issue? Thanks, Reggie UCS Tech	Add Attachment Public
Brittany Franklin	Jan 10, 2019 01:26 PM	Please remove the following PUA from the computer: /Volumes/Installer/Installer.app/Contents/MacOS/aerobioscope Then put in my queue when completed :)	Add Attachment