Service Request Ticket

Service Request Information

CONTACT	Name	Mercer, Heather	Date	Jan 11, 2019 08:23 AM
	Department	Human Resources	Phone	88963
	Location		Email	mercerh@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20160748 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	FPH8YF2	Description	Dell Latitude E5470, i7-6600U, 2.6GHz
	Serial No.	FPH8YF2	Location	PDR
	CPU	Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; Adobe Acrobat DC (Pro)subscription from XXXX201600005512 serialized desktop MAY2017-APRIL2018 SR#63664; PL/SQL Developer Ver12.0.7( 9/30/2018-10/01/2019) VISA2018008111 FEB2019;
	Wired NIC	D4:81:D7:95:AC:5B
	Wireless NIC	A8:6B:AD:29:E6:E5

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	thibeaultm@wou.edu	88925

Entered by	Date	Memo
Megan Thibeault			Email Public
Entered by	Date	Memo
Megan Thibeault	Jan 15, 2019 09:53 AM	Status changed from (6) Ready to Deliver to (5) Completed	Add Attachment
Megan Thibeault	Jan 15, 2019 09:48 AM	completed check out and loaners	Add Attachment
Megan Thibeault	Jan 15, 2019 09:47 AM	Yumin delivered her laptop this morning.	Add Attachment
Megan Thibeault	Jan 14, 2019 04:50 PM	Status changed from (1) Pending to (6) Ready to Deliver	Add Attachment
Megan Thibeault	Jan 14, 2019 04:50 PM	emailed, ready to return	Add Attachment
Megan Thibeault	Jan 11, 2019 03:26 PM	imaging on stand up desk, windows 10, Heather okayed this	Add Attachment
Megan Thibeault	Jan 11, 2019 02:06 PM	Task reassigned to Megan Eichler.	Add Attachment
Reggie Johnson	Jan 11, 2019 12:11 PM	Task reassigned to UCS Tech.	Add Attachment
Reggie Johnson	Jan 11, 2019 12:10 PM	Took laptop to office for further troubleshooting. Laptop is on on the stand up desk.	Add Attachment
Reggie Johnson	Jan 11, 2019 12:10 PM	It saying there is a disc error and needs to run consistency check. It can't run check due to a recently installed software package. Need to restore to before software package or reimage	Add Attachment
Reggie Johnson	Jan 11, 2019 10:37 AM	Task reassigned to Reggie Johnson.	Add Attachment
Brighton Bohnenkamp	Jan 11, 2019 08:23 AM	having trouble logging on and is getting a blue screen and "disk check" error	Add Attachment