Service Request Ticket

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Service Request Information

CONTACT	Name	Gimenez-Eguibar, Patricia	Date	Jan 11, 2019 09:11 AM
	Department	Humanities Division	Phone	89541
	Location		Email	gimenezp@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20101340 (opens in a new window)	Bldg/Room	BELL 305
	Service Tag		Description	Apple MacBook Air, 128GB Flash Hard Drive #Z0JK
	Serial No.	C02FV0FZDDR0	Location	Patricia Gimenez, Spanish/Humanities new faculty
	CPU	Intel Core 2 Duo SU9600(1.6GHz,3ML2, 800MHz)
	OS	Mac OS X Server v10.6 Snow Leopard	Software	Shipped with OS 10.6 but eligible for free upgrade to 10.7(see Tricia for details of licensing), Mac OS X Snow Leopard(iTunes, Time Machine, Quick Look, Spaces, Spotlight, Dashboard, Mail, iChat, Safari, Address Book, QuickTime, iCal, DVD Player, Photo Booth, Front Row, and Xcode Developer Tools), iLife '11(Includes iPhoto, iMovie, iDVD, iWeb, and GarageBand), MS Office for MAC 2011 from P0080800
	Wireless NIC	04:0C:CE:CF:BA:54
	Bluetooth NIC	04:0C:CE:CF:BA:55

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Tracking

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Natalie Plasker	Feb 04, 2019 08:22 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Natalie Plasker	Feb 04, 2019 08:22 AM	Returned 2/4 machine is in the in box.	Add Attachment
Gino Salazar	Feb 01, 2019 08:13 AM	She said she has been sick so she will bring it back on Monday when she's back	Add Attachment
Megan Thibeault	Jan 30, 2019 02:26 PM	Did this come back?	Add Attachment
Gino Salazar	Jan 28, 2019 03:48 PM	Delivered her laptop, she will bring back loaner tomorrow, I will wait to close the ticket until she drops it off	Add Attachment
Gino Salazar	Jan 25, 2019 02:01 PM	It's all good to be delivered, sent her an email and now I'm just waiting for her to let me know when she is next on campus	Add Attachment
Gino Salazar	Jan 23, 2019 04:57 PM	Waiting on Jamf	Add Attachment
Gino Salazar	Jan 14, 2019 01:22 PM	Will have to reschedule	Add Attachment
Gino Salazar	Jan 14, 2019 01:22 PM	This laptop is on my desk, when I went over to try to help her out there was a message on her door saying she cancelled her office hours today	Add Attachment
Brighton Bohnenkamp	Jan 14, 2019 08:51 AM	is available for someone to meet her in her office from now until 10 then 12-2	Add Attachment
John Rushing	Jan 11, 2019 01:11 PM	Task reassigned to Giovanni Salazar.	Add Attachment
John Rushing	Jan 11, 2019 01:11 PM	Laptop not in JAMF.	Add Attachment
Shandelle Plasker	Jan 11, 2019 12:29 PM	Her machine is on your desk	Add Attachment
Shandelle Plasker	Jan 11, 2019 12:29 PM	Gave her loaner machine W20130562. Her original charger works on the loaner so she did not get a charger with the loaner. No bag either.	Add Attachment
Alix Karkanen	Jan 11, 2019 12:22 PM	Status changed from (5) Completed to (1) Pending	Add Attachment
Alix Karkanen	Jan 11, 2019 12:22 PM	This machine has not been backed up to H drive	Add Attachment
Alix Karkanen	Jan 11, 2019 12:22 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Alix Karkanen	Jan 11, 2019 12:22 PM	This machine has not been backed up to H drive	Add Attachment
Alix Karkanen	Jan 11, 2019 12:12 PM	Loaner picked up today at 12:00	Add Attachment
Brighton Bohnenkamp	Jan 11, 2019 09:14 AM	She lost drive and doesn't have self service to do updates and is running 10.8. Will need loaner (Pete said he would get this ready) Dropping it off at 10	Add Attachment