Service Request Ticket

Service Request Information

CONTACT	Name	McInerney, Dorothy	Date	Jan 11, 2019 09:25 AM
	Department	Campus Recreation/HWC	Phone	14171
	Location		Email	mcinerneyd@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160968 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	156XKH2	Description	Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
	Serial No.	156XKH2	Location	SLGFA Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2016005511; TRANSFER: VSI_RecTrac client
	Wired NIC	50:9A:4C:46:0A:48

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 25, 2019 02:31 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 25, 2019 02:31 PM	This one is all good!	Add Attachment
Gino Salazar	Jan 23, 2019 04:57 PM	Pretty much done, will deliver tomorrow	Add Attachment
Gino Salazar	Jan 14, 2019 05:03 PM	It's on stand up desk but I have to wait until tomorrow to be able to image it	Add Attachment
Gino Salazar	Jan 14, 2019 03:42 PM	They want the computer upgraded to windows 10 so I will do that and that should fix it	Add Attachment
Gino Salazar	Jan 14, 2019 01:55 PM	Bradley is working on a fix	Add Attachment
Gino Salazar	Jan 14, 2019 01:23 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Megan Thibeault	Jan 14, 2019 12:43 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Megan Thibeault	Jan 11, 2019 11:18 AM	The machine on the domain? I know John fixed an issue like this yesterday.	Add Attachment
Brighton Bohnenkamp	Jan 11, 2019 09:25 AM	Getting "not genuine version of windows 7" error on computer near their front desk	Add Attachment