Service Request Ticket - # 70826

Service Request Information

CONTACT Name Ma, Qin   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2019 12:24 PM
Department International Student Academic Support Phone 88024
Location Email maq@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20160960[Edit Inv] (opens in a new window) Bldg/Room APSC 501
Service Tag 1514LH2 Description Dell OptiPlex 7040 SFF, 16GB (2x8GB) 2133MHz DDR4
Serial No. 1514LH2 Location Front Desk

CPU Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)


OS Windows 7 Pro, 64 bit Software MS office Pro Plus 201* from XXXX2016005511;

Wired NIC 50:9A:4C:45:DE:F1

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 14, 2019 09:44 AM 
the front desk is calling her to inform her of all
this
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Peter Puettmann Jan 14, 2019 09:43 AM 
she needs ports activated. talked to shandelle and
she said she needs to put a work order in through
telecom.
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Peter Puettmann Jan 14, 2019 09:43 AM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jan 14, 2019 09:37 AM 
Task reassigned to Peter Puettmann.
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Alix Karkanen Jan 11, 2019 02:55 PM 
There will be English learning students who need 
to use this computer by Monday afternoon
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Alix Karkanen Jan 11, 2019 12:24 PM 
Qin thinks that the wifi is not plugged in (?) but 
is afraid to try and plug it in herself. The Wifi 
won't connect
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