Service Request Ticket - # 70827

Service Request Information

CONTACT Name Student, Student   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2019 12:41 PM
Department Phone 88925
Location Email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20131102[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple MacBook Air 13.3-inch #Z0P0
Serial No. C02MV4A6F6T6 Location TED/Video Productions contact Kimber Townsend

CPU Intel Core i5(1.4GHz, dual core, 3MB L3)


OS MAC OS X 10.12 (macOS Sierra) Software MS Office 2011 Std for MAC from P0094370, Screenflow v4.5 acad. from VISA2013004062; CANCELED MAY2020 REMOVE ---- Adobe CC** Full Suite(serialized desktop) order9912 OCT2017 -----

Wireless NIC 48:D7:05:C0:13:77


Bluetooth NIC 48:D7:05:C0:13:78

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact rjohnson17@wou.edu 88925

Tracking

Entered by Date Memo
Reggie Johnson
Email

Public
Entered by Date Memo
Reggie Johnson Jan 11, 2019 02:06 PM 
Status changed from (1) Pending to (5) Completed
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Reggie Johnson Jan 11, 2019 02:06 PM 
Rebooted cpu, added 
Andy as an admin. 
Computer fixed the 
time on its own. Task 
complete.
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Reggie Johnson Jan 11, 2019 01:48 PM 
Task reassigned to Reggie Johnson.
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Alix Karkanen Jan 11, 2019 12:41 PM 
Andy McDonald says the time on his computer is set 
to six months ago and it won't let him log into 
the wifi to correct it, and he would like someone 
to come fix it.
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