Service Request Ticket

Service Request Information

CONTACT	Name	Oberst, Sharon	Date	Jan 11, 2019 02:36 PM
	Department	Creative Arts/Theater-Dance	Phone	88243
	Location		Email	obersts@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180337 (opens in a new window)	Bldg/Room	OPE 206
	Service Tag		Description	Apple Mac Mini, 2.6GHz dual-core Intel i5, 8GB
	Serial No.	C07WH0V2G1HW	Location	OPE206 Dance Conference Room
	CPU	Intel Core i5(2.6GHz dual-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2018007938
	Wired NIC	1C:36:BB:F0:D5:1E
	Wireless NIC	78:7B:8A:D1:BB:ED
	Bluetooth NIC	1C:36:BB:F0:D5:1F

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	rushingj@wou.edu	89242

Entered by	Date	Memo
John Rushing			Email Public
Entered by	Date	Memo
John Rushing	Jan 23, 2019 11:15 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
John Rushing	Jan 15, 2019 07:52 AM	I went over an updated office. I also made sure Firefox and Chrome were updated.	Add Attachment
John Rushing	Jan 14, 2019 11:46 AM	Installed MS Office 2019 via JAMF	Add Attachment
Shandelle Plasker	Jan 14, 2019 10:27 AM	Task reassigned to John Rushing.	Add Attachment
Shandelle Plasker	Jan 14, 2019 10:27 AM	Went down and installed the printers. The machine is extremely slow and this morning it was on a log run startup. Microsoft/ Ethernet browsers are not installed as well. Can you please look at this and make sure its good to go plus install Microsoft and internet browsers.	Add Attachment
Shandelle Plasker	Jan 14, 2019 09:35 AM	Task reassigned to Shandelle Pepper.	Add Attachment
Alix Karkanen	Jan 11, 2019 02:36 PM	Sharon has a new computer in Old PE 206 that needs connect to a the printers in the same room	Add Attachment