Service Request Ticket - # 70832

Service Request Information

CONTACT Name Russell, Shondra   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 11, 2019 03:13 PM
Department Upward Bound Phone 88617
Location Email russells@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20160194[Edit Inv] (opens in a new window) Bldg/Room APSC 501E
Service Tag 2Y4LKC2 Description Dell Latitude E5470, i7-6600U, 2.6GHz, 8GB Ram
Serial No. 2Y4LKC2 Location Upward Bound Director, Shondra Russell

CPU Intel Core i7-6600U(Dual Core, 2.6GHz, 4MB cache)


OS Windows 7 Pro, 64 bit Software Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511

Wired NIC 28:F1:0E:1F:34:6A


Wireless NIC 40:49:0F:8A:FC:BB

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact bkarkanen16@wou.edu 88925

Tracking

Entered by Date Memo
Bradley Karkanen
Email

Public
Entered by Date Memo
Bradley Karkanen Jan 15, 2019 08:11 AM 
Status changed from (1) Pending to (5) Completed
 Add Attachment
Bradley Karkanen Jan 14, 2019 12:55 PM 
****This is an outgoing email****
Hi Shondra,

I need some additional information regarding service 
request #70832

Description: Lost bookmark bar

When are you available for me to fix you bookmarks? We 
wanted to get it back to you as soon as possible but only I 
have a copy of the backup.
 Add Attachment
Public
Megan Thibeault Jan 14, 2019 12:43 PM 
Task reassigned to Bradley Karkanen.
 Add Attachment
Megan Thibeault Jan 14, 2019 12:43 PM 
Please help Shondra with this
 Add Attachment
Alix Karkanen Jan 11, 2019 03:13 PM 
****This is an email****
Hi!  With service request  #70685, my laptop 
was reimaged to Windows 10.  We had talked 
about keeping the website bookmarks I had on my 
machine, if possible.  I'm not seeing them, so 
I am wondering if there is a way to get them 
back?  Some weren't important, but there were a 
few websites/information that took some digging 
for me to find, so if it's possible I'd like to 
get them back on.The WOU # is 20160194[Edit Inv].  Monday 
would be good.  I'm available between 9-11 
a.m., and from 2-3 p.m.  Please let me know if 
scheduled.
Thank you,
~Shondra
 Add Attachment