Service Request Ticket - # 70835

Service Request Information

CONTACT Name Bucy, Mary   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 13, 2019 06:21 PM
Department Education & Leadership Phone 88794
Location Email bucym@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20180395[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0TR
Serial No. D25XK0N6J1GQ Location QLoop Production Studio

CPU Intel Core i7 (4.2GHz Quad-core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:04:23:14


Wireless NIC 14:20:5E:0D:B9:E4


Bluetooth NIC 14:20:5E:0D:B9:E5

TECHS Submitted by Megan Thibeault Contact thibeaultm@wou.edu 88925
Primary Technician Contact rushingj@wou.edu 89242

Tracking

Entered by Date Memo
John Rushing
Email

Public
Entered by Date Memo
John Rushing Jan 14, 2019 09:48 AM 
Status changed from (2) Scheduled to (5) Completed
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John Rushing Jan 14, 2019 09:47 AM 
I had to reinstall the OS over the top, This 
does not remove user data.  Once it was done it 
booted properly.  I ran all the available 
update and rebooted the system several times.  
The computer is not running properly.
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John Rushing Jan 14, 2019 09:13 AM 
I ran disk utilities 
first aid and found no 
problems.
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John Rushing Jan 14, 2019 09:10 AM 
Looks like automatic 
updated started to 
install and crashed or 
system lost power during 
install. Now the system 
is tfying to resume but 
can not find the update 
data.
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Megan Thibeault Jan 13, 2019 06:21 PM 
****This is an email****
Megan:

Please see the note below.
Looks like they already submitted it to the service request 
desk, so you are probably already aware of the issue.

Thank you,
Bill

On Sat, Jan 12, 2019 at 3:21 PM Andy McDonald 
 wrote:
At the suggestion of Dr. Mary Bucy, I am forwarding this to 
you as well.

Thank you for your time,

-AM

---------- Forwarded message ---------
From: Andy McDonald 
Date: Sat, Jan 12, 2019 at 2:46 PM
Subject: Mac Broken
To: UCS ServiceRequest 
Cc: Kimberly Townsend , 
Sandra Oja , Nell Danforth 



Hello,

I work in RWEC 210. Today I came in and tried to use the 
new mac workstation that we purchased two months ago 
(20180395), would not boot, and was giving me the 
attached error. This computer is vital to our operations in 
RWEC 210, and I would appreciate it if you could send a 
tech as soon as possible on Monday to diagnose the issue, 
and provide a timeline as to how long it will take to fix.

Thank you,  

-- 
Andy McDonald
Co-Founder and Director, Q-Loop Productions
Drop-in Office Hours: Tuesdays from 14:00-17:00 in RWEC 
210
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