Service Request Ticket - # 70837

Service Request Information

CONTACT Name New, Faculty/Staff   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2019 08:22 AM
Department University Computing Solutions Phone 88925
Location Email

SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description

Computer Edit WOU # 20180395[Edit Inv] (opens in a new window) Bldg/Room RWEC 210
Service Tag Description Apple 27-inch iMac with Retina 5K display #Z0TR
Serial No. D25XK0N6J1GQ Location QLoop Production Studio

CPU Intel Core i7 (4.2GHz Quad-core)


OS MAC OS X 10.13 (High Sierra) Software Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2018007938;

Wired NIC 68:FE:F7:04:23:14


Wireless NIC 14:20:5E:0D:B9:E4


Bluetooth NIC 14:20:5E:0D:B9:E5


TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact bbohnenkamp14@wou.edu 88925

Tracking

Entered by Date Memo
Brighton Bohnenkamp
Email

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Entered by Date Memo
Brighton Bohnenkamp Jan 14, 2019 08:37 AM
Task reassigned to Brighton Bohnenkamp.
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Brighton Bohnenkamp Jan 14, 2019 08:37 AM
Task reassigned to Brighton Bohnenkamp.
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Brighton Bohnenkamp Jan 14, 2019 08:37 AM
already a ticket made 
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Brighton Bohnenkamp Jan 14, 2019 08:25 AM
Contact changed from Amy McDonnell to Faculty/Staff New.
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Brighton Bohnenkamp Jan 14, 2019 08:25 AM
Andy McDonald, amcdonald@mail.wou.edu
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Brighton Bohnenkamp Jan 14, 2019 08:22 AM
****This is an email****
Hello,

I work in RWEC 210. Today I came in and tried to 
use the new mac workstation that we purchased two 
months ago (20180395), would not boot, and was 
giving me the attached error. This computer is 
vital to our operations in RWEC 210, and I would 
appreciate it if you could send a tech as soon as 
possible on Monday to diagnose the issue, and 
provide a timeline as to how long it will take to 
fix.

Thank you,  
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