Service Request Ticket

Service Request Information

CONTACT	Name	Franklin, Brittany	Date	Jan 14, 2019 10:45 AM
	Department	University Computing Solutions	Phone	89267
	Location		Email	newmanb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20170934 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag		Description	Apple 27in iMac Retina5K 3.8GHz quad i5 #MNED2LL/A
	Serial No.	C02WL2LNJ1GJ	Location	PDR 2023 Giveaway
	CPU	Intel Core i5(3.8GHz quad-core)
	OS	MAC OS X 10.13 (High Sierra)	Software	Microsoft Desktop Education license allows install of Office 201* for MAC XXXX2017006552; Adobe FULL MAC CC Suite [SHARED DEVICE] June2019 Order#11274;
	Wired NIC	24:F6:77:1A:2C:A2
	Wireless NIC	78:7B:8A:D7:74:6E
	Bluetooth NIC	24:F6:77:1A:2C:A3

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Jan 16, 2019 04:38 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Jan 16, 2019 03:52 PM	Threat deleted!	Add Attachment
Yumin Chen	Jan 15, 2019 04:11 PM	Working on	Add Attachment
Brighton Bohnenkamp	Jan 14, 2019 10:45 AM	**This is an email** Sophos Central Event Details for Western Oregon University What happened: We could not clean up a potentially unwanted application (PUA). Where it happened: W20170934 Path: /Volumes/Studio Drive/Backups.backupdb/CA01341freymutd/2017-02- 10-164508/Macintosh HD/Users/aoliva16/Downloads/FlashPlayer.dmg What was detected: Genieo User associated with device: W20170934\lab226 How severe it is: Medium What Sophos has done so far: We attempted to clean up. What you need to do: In the Sophos Central Admin console, go to the Alerts page and find the PUA alert. Click on the PUA name to see details and cleanup advice on the Sophos website. Then go to the affected computer and clean up the PUA manually.	Add Attachment