Service Request Ticket

Service Request Information

CONTACT	Name	Singson, Beeb	Date	Jan 14, 2019 11:04 AM
	Department	Natural Science Division	Phone	89274
	Location		Email	singsonb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20160533 (opens in a new window)	Bldg/Room	NS 116
	Service Tag	HB50ND2	Description	Dell OptiPlex 7040 SFF, 16GB(2x8GB) 2133MHz DDR4
	Serial No.	HB50ND2	Location	Smart Classroom Instructor Station
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2016005511;
	Wired NIC	48:4D:7E:D2:AF:C8

TECHS	Submitted by	Brighton Bohnenkamp	Contact	bbohnenkamp14@wou.edu	88925
	Primary Technician		Contact	soladiti13@wou.edu	88925

Entered by	Date	Memo
Shina Oladiti			Email Public
Entered by	Date	Memo
Shina Oladiti	Jan 15, 2019 11:11 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shina Oladiti	Jan 15, 2019 11:11 AM	Install drivers and did windows update	Add Attachment
Megan Thibeault	Jan 15, 2019 10:06 AM	Task reassigned to Shina Oladiti.	Add Attachment
Megan Thibeault	Jan 15, 2019 10:06 AM	might need classroom support to get involved since Gio just put in a new keyboard yesterday. Should like you need scissors and keys to remove the old one. I thought Gio was saying they had a funky cord to connect the keyboard too?	Add Attachment
Emma Feldman	Jan 15, 2019 09:56 AM	Keyboard is not working, totally unresponsive. NS 218.	Add Attachment
Gino Salazar	Jan 14, 2019 04:52 PM	Task reassigned to UCS Tech.	Add Attachment
Gino Salazar	Jan 14, 2019 04:52 PM	I put the new keyboard in but either us or classroom support will have to go in there a cut out all the zipties to get out the old keyboard	Add Attachment
Megan Thibeault	Jan 14, 2019 03:02 PM	Task reassigned to Giovanni Salazar.	Add Attachment
Shina Oladiti	Jan 14, 2019 02:38 PM	Task reassigned to UCS Tech.	Add Attachment
Brighton Bohnenkamp	Jan 14, 2019 12:07 PM	Task reassigned to Shina Oladiti.	Add Attachment
Brighton Bohnenkamp	Jan 14, 2019 11:04 AM	The instructor station keyboard in NS 116 is not working. They have a temporary one set up now but need a new one. There are breaks between classes at 12 and 2 then no one is class after 4	Add Attachment