Service Request Ticket - # 70852

Service Request Information

CONTACT Name Boyle, Gabrielle   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 14, 2019 11:48 AM
Department Student Engagement Phone 88303
Location Email boyleg@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20101222[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Dell OptiPlex 960 SFF, 3.0GHz,6M,1333MHz FSB
Serial No. HB3WGQ1 Location PDR

CPU Intel Core 2 Duo E8400(3.0GHz, 6M, VT,1333MHz FSB)


OS Unknown Software WIN 7 Pro, Roxio Creator Starter Dell Edition and Cyberlink Power DVD 9.5.1 bundled with PC, MS Office Pro Plus 2010 from P0080438 installed as Office Pro Plus 2007

Wired NIC BC:30:5B:DB:43:D3

TECHS Submitted by Brighton Bohnenkamp Contact bbohnenkamp14@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Feb 13, 2019 03:03 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Feb 13, 2019 03:03 PM 
 I MAPPED THE DRIVE
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Peter Puettmann Feb 13, 2019 02:29 PM 
Task reassigned to Peter Puettmann.
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Peter Puettmann Feb 12, 2019 01:10 PM 
Task reassigned to UCS Tech.
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Peter Puettmann Feb 12, 2019 01:10 PM 
he wasnt there.

office hours are: 
tues: 930-1130
Wed: 10-12 1-5
Thur: 10-11
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Peter Puettmann Feb 12, 2019 11:19 AM 
Task reassigned to Peter Puettmann.
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Shina Oladiti Feb 11, 2019 02:00 PM 
Task reassigned to UCS Tech.
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Shina Oladiti Feb 11, 2019 12:25 PM 
Left VM.
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Shina Oladiti Feb 11, 2019 08:29 AM 
Task reassigned to Shina Oladiti.
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Alix Karkanen Feb 07, 2019 10:21 AM 
Status changed from (5) Completed to (1) Pending
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Alix Karkanen Feb 07, 2019 10:21 AM 
Task reassigned to UCS Tech.
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Alix Karkanen Feb 07, 2019 10:21 AM 
****This is an email****
UCS, 

The ASWOU Drive has mysteriously disappeared 
from Gustavo's computer.  We need someone to 
come out and re-map it and/or troubleshoot why 
it disappeared. Would you have someone 
available Monday between Noon and 5pm to stop 
by? 

Gabbi
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Brittany Franklin Jan 14, 2019 01:20 PM 
Status changed from (7) Waiting for Contact to (5) Completed
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Brittany Franklin Jan 14, 2019 12:01 PM 
Status changed from (1) Pending to (7) Waiting for Contact
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Brittany Franklin Jan 14, 2019 12:01 PM 
Gustavo Guerrero and Myah Heuberger have been given access to 
the ASWOU I Drive.
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Brighton Bohnenkamp Jan 14, 2019 11:48 AM 
****This is an email****
Hello, 

We need two new student employees added to the 
ASWOU Shared Drive: 

- Gustavo Guerrero (V00351661) 
- Myah Heuberger (V00357829) 

I have CCd Patrick Moser to approve this request. 

Thanks so much!
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