Service Request Ticket - # 70865

Service Request Ticket - # 70865

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Service Request Information

CONTACT	Name	Pettenger, Mary	Date	Jan 14, 2019 02:51 PM
	Department	Social Science	Phone	88301
	Location		Email	pettengm@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20170676 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag		Description	Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A
	Serial No.	C02W24BUHV29	Location	Parts Shelf - bad battery / won't charge
	CPU	Intel Core i5(2.3GHz dual-core, 64MB eDRAM)
	OS	MAC OS X 10.13 (High Sierra)	Software	MSDesktopEdOffice201*MAC XXXX2016005511;
	Wireless NIC	8C:85:90:AD:2C:F1
	Bluetooth NIC	8C:85:90:A5:6A:00

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	bkarkanen16@wou.edu	88925

Tracking

Entered by	Date	Memo
Bradley Karkanen			Email Public
Entered by	Date	Memo
Bradley Karkanen	Jan 18, 2019 05:01 PM	Status changed from (2) Scheduled to (5) Completed	Add Attachment
Bradley Karkanen	Jan 18, 2019 04:37 PM	Delivered	Add Attachment
Peter Puettmann	Jan 18, 2019 03:32 PM	Task reassigned to Bradley Karkanen.	Add Attachment
Shina Oladiti	Jan 17, 2019 02:02 PM	Task reassigned to Peter Puettmann.	Add Attachment
Shina Oladiti	Jan 17, 2019 01:59 PM	Priority changed from (3) Priority to (2) High Priority.	Add Attachment
Shina Oladiti	Jan 17, 2019 01:59 PM	Status changed from (1) Pending to (2) Scheduled	Add Attachment
Shina Oladiti	Jan 17, 2019 01:56 PM	**This is an email** Mary Pettenger 1:04 PM (51 minutes ago) to me Hello - Very exciting to hear and I'm looking forward to it. I have cleared off most files but will make sure any remaining are off tomorrow morning. Do I need to be present for the setup? If so, my time is very limited over the next week. I'm available tomorrow (Friday 18th) from 3-4:00, Tuesday 11-11:45, 1-2:00 (but I may have students come in during that time). Thank you, Mary	Add Attachment
Shina Oladiti	Jan 17, 2019 10:48 AM	Sent email for availability.	Add Attachment
Shina Oladiti	Jan 17, 2019 10:12 AM	Task reassigned to Shina Oladiti.	Add Attachment
Shina Oladiti	Jan 17, 2019 10:12 AM	Prepped and ready for delivery.	Add Attachment
Shina Oladiti	Jan 16, 2019 04:03 PM	Prepped and running an update presently.	Add Attachment
Tricia Flaherty	Jan 15, 2019 04:18 PM	replacing W#20130549	Add Attachment
Robbie Downin	Jan 14, 2019 02:51 PM	NEW EQUIP SETUP: Deliver W#20170676 Apple 13-inch MacBook Pro, Space Gray #MPXT2LL/A to HSS 231A for Mary Pettenger, Social Science Division Chair W#20170676 to deliver, they can keep the old monitor Will be on inventory laptop shelf	Add Attachment