Service Request Ticket

Service Request Information

CONTACT	Name	Baltzley, Michael	Date	Jan 15, 2019 09:31 AM
	Department	Natural Science Division	Phone	88832
	Location		Email	baltzlem@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20180189 (opens in a new window)	Bldg/Room	NS 202
	Service Tag	7668HQ2	Description	Dell OptiPlex 7050 SFF desktop, i7-7700(3.6GHz QC)
	Serial No.	7668HQ2	Location	NS202 Cell Biology LAB Station #
	CPU	Intel Core i7-7700 (QC/8MB/8T/3.6GHz/65W)
	OS	Windows 10 Enterprise 64bit	Software	MS office Pro Plus 201* from XXXX2018007938;
	Wired NIC	54:BF:64:79:9A:97

TECHS	Submitted by	Emma Feldman	Contact	efeldman14@wou.edu	88925
	Primary Technician		Contact	ppuett16@wou.edu	88925

Entered by	Date	Memo
Peter Puettmann			Email Public
Entered by	Date	Memo
Peter Puettmann	Jan 15, 2019 11:43 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Peter Puettmann	Jan 15, 2019 11:43 AM	i ran a power cycle on the gpu which reset the display port output therefore causing the whole system to work fine again.	Add Attachment
Megan Thibeault	Jan 15, 2019 10:05 AM	Task reassigned to Peter Puettmann.	Add Attachment
Emma Feldman	Jan 15, 2019 09:34 AM	Just kidding, it's in NS 202 and there is a lab in there until 10:45am	Add Attachment
Emma Feldman	Jan 15, 2019 09:31 AM	**This is an outgoing email** Hello Michael, What is your availability for today? We will try to send someone out as soon as possible but I want to make sure you will be there in case it is a little later. Thank you, Emma	Add Attachment
Emma Feldman	Jan 15, 2019 09:31 AM	**This is an email** Michael Baltzley 9:26 AM (2 minutes ago) to me Hi, The monitor connected to computer 20180189 is on, but not communicating with the computer. Can you send someone by to look at it? Thanks, Mike	Add Attachment