Service Request Ticket

Service Request Information

CONTACT	Name	Laundre, John	Date	Jan 15, 2019 11:54 AM
	Department		Phone	88036
	Location		Email	laundrej@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20130850 (opens in a new window)	Bldg/Room	OFF PDR
	Service Tag	43C7V12	Description	Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
	Serial No.	43C7V12	Location	PDR
	CPU	Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)
	OS	Windows 7 Pro, 64 bit	Software	Microsoft Office Pro Plus 2013 downgraded to 2010 from P0094150; Adobe Acrobat DC (Pro)subscription XXXX201700006551 serialized desktop FEB2018 SR#66545
	Wired NIC	34:17:EB:A6:91:35

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	gsalazar15@wou.edu	88925

Entered by	Date	Memo
Gino Salazar			Email Public
Entered by	Date	Memo
Gino Salazar	Jan 18, 2019 10:45 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Gino Salazar	Jan 18, 2019 10:45 AM	He's all good now, I sent out an email on how to fix these in the future	Add Attachment
Peter Puettmann	Jan 18, 2019 08:22 AM	Task reassigned to Giovanni Salazar.	Add Attachment
Peter Puettmann	Jan 17, 2019 02:45 PM	needs reimage	Add Attachment
Brighton Bohnenkamp	Jan 16, 2019 12:51 PM	Can come over whenever, if door is locked someone in office should have keys	Add Attachment
Peter Puettmann	Jan 15, 2019 01:30 PM	not in office left vm	Add Attachment
Megan Thibeault	Jan 15, 2019 12:51 PM	Task reassigned to Peter Puettmann.	Add Attachment
Alix Karkanen	Jan 15, 2019 11:54 AM	**This is an email** Hello, Ever since John Laundre’s computer was moved back (from COE) his computer has a message that pops up and he feels nervous about it since it says it is not genuine (the message has never been there before the move). His computer is in NS220 (# 20130850 )	Add Attachment