Service Request Ticket - # 70874

Service Request Information

CONTACT Name Scheck, Stephen   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2019 11:56 AM
Department Natural Science Division Phone 88277
Location Email schecks@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Computer Edit WOU # 20130724[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag 35M6H02 Description Dell OptiPlex 9020 SFF, i7-4770(quad 3.4GHz, 8MB)
Serial No. 35m6h02 Location PDR

CPU Intel Core i7-4770(Quad core HT, 3.4GHz, 8MB)


OS Windows 7 Pro, 64 bit Software Microsoft Office Pro Plus 2013 downgraded to 2010 from P0093918; Adobe Acrobat Pro XI(v.11) from P0094736

Wired NIC 34:17:EB:9A:7D:E3

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact ppuett16@wou.edu 88925

Tracking

Entered by Date Memo
Peter Puettmann
Email

Public
Entered by Date Memo
Peter Puettmann Jan 17, 2019 02:45 PM 
Status changed from (1) Pending to (5) Completed
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Peter Puettmann Jan 17, 2019 02:45 PM 
done
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Megan Thibeault Jan 15, 2019 12:53 PM 
Task reassigned to Peter Puettmann.
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Alix Karkanen Jan 15, 2019 11:56 AM 
****This is an email****
Hi,

I'm need to use Turning Point classroom 
clickers software on my office computer.  When 
I've tried to install the set-up package I got 
from the biology department, I get Window 10 
error messages and specific steps to take to 
accommodate Windows 10.  

Since I don't understand what the error message 
correction steps mean, I'd like to have a 
service tech complete the installation.

I can be in my office throughout the day, 
Thursday, from 8-2:30 to "assist" in the 
installation.

The desktop cpu is:  20130724[Edit Inv]

Thanks,

Steve Scheck
8-8277

Nat Sci Rm 221
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