Service Request Ticket - # 70875

Service Request Ticket - # 70875

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Service Request Information

CONTACT	Name	Daugherty, Reina	Date	Jan 15, 2019 12:06 PM
	Department		Phone	88137
	Location		Email	daughertyr@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20161094 (opens in a new window)	Bldg/Room	ITC 008
	Service Tag	C7QL2H2	Description	Dell Latitude 5480, i7-7600U, 2.8GHz dual core
	Serial No.	C7QL2H2	Location	Parts Pile drive is bad and ram
	CPU	Intel Core i7-7600U(Dual Core, 2.80Gz, 4MB cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2016005511; install VMware client locally; IBM SPSS Statistics Premium Faculty Pack Academic Authorized User Term License VISA2018008192;
	Wired NIC	D4:81:D7:D6:68:EE
	Wireless NIC	00:28:F8:FE:0B:50

TECHS	Submitted by	Alix Karkanen	Contact	akarkanen17@wou.edu	88925
	Primary Technician		Contact	peppers@wou.edu	88956

Tracking

Entered by	Date	Memo
Shandelle Plasker			Email Public
Entered by	Date	Memo
Shandelle Plasker	Jan 15, 2019 04:15 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Shandelle Plasker	Jan 15, 2019 04:15 PM	A setting with PDF was switched to format instead of document. Changed it back and it prints normal now.	Add Attachment
Shandelle Plasker	Jan 15, 2019 02:58 PM	**This is an email** Thank you Reina! I will be down in a bit before so I can do testing on the copier itself first. Then I will head your way to see if she is available. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Jan 15, 2019 02:58 PM	**This is an email** The issue is with printing things to the copier. She has a meeting roughly from 3-4. Would you be able to come by after that? You might check with me before heading over to make sure she's out of the meeting and that her office is available.	Add Attachment
Shandelle Plasker	Jan 15, 2019 12:55 PM	**This is an email** Hi Reina, I have received the SR you called in for Ana's printing issue. I have a meeting today until 3 PM. If I came by after my meeting would that work for her? Probably around 3:15. Also, Do you know if this is to your copier or the HP printer? Thank you, Shandelle	Add Attachment
Megan Thibeault	Jan 15, 2019 12:51 PM	Task reassigned to Shandelle Pepper.	Add Attachment
Alix Karkanen	Jan 15, 2019 12:06 PM	Ana in AD 207 is having issues printing, when she prints she only gets a blank piece of paper. She will be back her office later this afternoon	Add Attachment