Service Request Ticket - # 70877

Service Request Information

CONTACT Name Catto, Lisa   View open tasks   View tasks from last 30 days   Schedule Change Contact Date Jan 15, 2019 01:11 PM
Department Strategic Communications & Marketing Phone 88163
Location Email cattol@wou.edu Request for more information Send 'Keeping in touch' email Send 'I'm thinking of you' email
SR INFO Type WOU #
Priority Equipment Type
Status Flagged
Description
Laptop Edit WOU # 20150404[Edit Inv] (opens in a new window) Bldg/Room OFF PDR
Service Tag Description Apple MacBook Pro 13-inch #Z0MT
Serial No. C1MRC0RPDV30 Location PDR

CPU Intel Core i7(2.9GHz dual-core, 4MB L3 cache)


OS MAC OS X 10.11 (El Capitan) Software Microsoft Desktop Education license allows install of Office 2011 for MAC and above XXXX2015004715;Adobe CC2015(named user)MARCH2016 - Add adobe CC desktop to laptop and iMac desktop order#9024

Wired NIC 38:C9:86:3A:5D:7E


Wireless NIC A4:D1:8C:60:F1:72


Bluetooth NIC A4:D1:8C:60:F1:73

TECHS Submitted by Alix Karkanen Contact akarkanen17@wou.edu 88925
Primary Technician Contact gsalazar15@wou.edu 88925

Tracking

Entered by Date Memo
Gino Salazar
Email

Public
Entered by Date Memo
Gino Salazar Feb 08, 2019 04:08 PM 
Status changed from (1) Pending to (5) Completed
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Gino Salazar Feb 08, 2019 04:08 PM 
Her laptop actually doesn't support dual monitors. Brought back the 
loaner.
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Gino Salazar Feb 08, 2019 04:07 PM 
Task reassigned to Giovanni Salazar.
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Gino Salazar Feb 08, 2019 09:38 AM 
Status changed from (4) On Hold to (1) Pending
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Gino Salazar Feb 08, 2019 09:38 AM 
Taking her loaner, 20090977[Edit Inv]
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Megan Thibeault Jan 23, 2019 10:32 AM 
Status changed from (1) Pending to (4) On Hold
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Megan Thibeault Jan 23, 2019 10:31 AM 
Inventory needs updated
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Brighton Bohnenkamp Jan 15, 2019 03:14 PM 
Sent email to let her know we are low on loaners
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Alix Karkanen Jan 15, 2019 01:11 PM 
****This is an email****
Hello!
I was wondering if you all happened to have any 
spare monitors. I had been using a dock for my 
Mac and it only allowed one monitor plugin, but 
I've decided to stop using the dock and would 
love to have a second screen again (that's 
bigger than the laptop screen). 

The WOU # for my laptop is 20150404[Edit Inv].

I had turned my second monitor back into UCS 
when I got the dock and since it's been nearly 
a couple of years, I doubt that one's still 
kicking around :) 

Thank you!
Lisa
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