Service Request Ticket - # 70878

Service Request Ticket - # 70878

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Service Request Information

CONTACT	Name	King, Brent	Date	Jan 15, 2019 01:43 PM
	Department	Behavioral Sciences/ Psychological Sciences	Phone	89262
	Location		Email	kingb@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Computer	Edit WOU #	20171057 (opens in a new window)	Bldg/Room	ITC 002
	Service Tag	CSRFRP2	Description	Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz)
	Serial No.	CSRFRP2	Location	Emergency Lab Shelf
	CPU	Intel Core i7-6700 (Quad Core, 8MB, 8T, 3.4GHz, 65W)
	OS	Windows 7 Pro, 64 bit	Software	MS office Pro Plus 201* from XXXX2017006552;
	Wired NIC	54:BF:64:5D:26:3A

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	rjohnson17@wou.edu	88925

Tracking

Entered by	Date	Memo
Reggie Johnson			Email Public
Entered by	Date	Memo
Reggie Johnson	Feb 01, 2019 12:05 PM	Status changed from (1) Pending to (5) Completed	Add Attachment
Reggie Johnson	Feb 01, 2019 09:56 AM	Old cpu 20130907 is under the stand up desk getting wiped in 2 wks	Add Attachment
Reggie Johnson	Feb 01, 2019 09:50 AM	Delivered cpu 20171057 and monitor 20171141. Took old monitor W20091400 back to the office. Updated inventory.	Add Attachment
Reggie Johnson	Feb 01, 2019 08:16 AM	Task reassigned to Reggie Johnson.	Add Attachment
Reggie Johnson	Jan 31, 2019 08:25 AM	**This is an outgoing email** Hi Brent, I need some additional information regarding service request #70878 Description: NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop and monitor to Todd 328 Your computer is ready for delivery and set up. When is a good date and time for a UCS Tech to visit your office and complete this task? Reggie UCS Tech	Add Attachment Public
Gino Salazar	Jan 30, 2019 03:50 PM	Has been moved in ad, bios is updating	Add Attachment
Megan Thibeault	Jan 28, 2019 11:22 AM	Haven't given admin rights or moved this in AD yet.	Add Attachment
Megan Thibeault	Jan 28, 2019 11:21 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Jan 28, 2019 11:21 AM	Updates are done, running support assist now	Add Attachment
Yumin Chen	Jan 22, 2019 05:00 PM	Imaging on the counter	Add Attachment
Robbie Downin	Jan 15, 2019 01:43 PM	NEW EQUIP SETUP: Deliver Dell OptiPlex 7050 SFF desktop, i7-6700 (3.4GHz) to Todd 328 [GFA] Computer W#20171057, monitor W#20171139 OId computer & monitors: W#20130907, W#20130927 No special software Admin rights to both Brent King (kingb) and Linda Kunze (kunzel) Items will be on inventory shelf	Add Attachment