Service Request Ticket

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Service Request Information

CONTACT	Name	Rockwell-Kincanon, Janeanne	Date	Jan 15, 2019 04:24 PM
	Department	Library & Media Services	Phone	89493
	Location		Email	kincanonj@wou.edu

SR INFO	Type		WOU #
	Priority		Equipment Type
	Status		Flagged
	Description	characters left

Laptop	Edit WOU #	20180599 (opens in a new window)	Bldg/Room	ITC 009
	Service Tag	3PJV7S2	Description	Dell Latitude 5490, i5-8250U, 1.6GHZ quad core
	Serial No.	3PJV7S2	Location	Broken Keyboard, on parts shelf
	CPU	Intel Core i5-8250U 8thGen(Quad 1.6GHz, 6M Cache)
	OS	Windows 10 Pro, 64 bit	Software	Microsoft Desktop Ed license licensed for Office Pro Plus 201* XXXX2018007938; Camtasia 2018 Education v18 Upgrade & Snagit 2019 v19 Education Upgrade VISA2018008535 (transfer pervious v.# W#20140371);
	Wired NIC	C8:F7:50:0F:9C:03
	Wireless NIC	FC:77:74:ED:DD:E8
	Bluetooth NIC	FC:77:74:ED:DD:EC

TECHS	Submitted by	Robbie Downin	Contact	rdownin17@wou.edu	88925
	Primary Technician		Contact	ychen13@wou.edu	889285

Tracking

Entered by	Date	Memo
Yumin Chen			Email Public
Entered by	Date	Memo
Yumin Chen	Mar 05, 2019 10:08 AM	Status changed from (1) Pending to (5) Completed	Add Attachment
Yumin Chen	Mar 05, 2019 10:08 AM	Done.	Add Attachment
Shandelle Plasker	Mar 05, 2019 08:14 AM	Please hard wire in for the first login and set up her dock station the way she wants it.	Add Attachment
Shandelle Plasker	Mar 05, 2019 08:12 AM	**This is an email** Hi Janeanne, I have Yumin coming your way to deliver and set this up at 9 am. Thank you, Shandelle	Add Attachment
Shandelle Plasker	Mar 05, 2019 08:10 AM	Task reassigned to Yumin Chen.	Add Attachment
Shandelle Plasker	Mar 04, 2019 04:05 PM	**This is an email** Hi Janeane, I have your laptop and docking station all set up and ready for delivery. We will need to hard wire you in for the first time when delivered. We will also need to adjust the docking station settings to your liking when delivered as well. Please send me some availability to deliver this. Thank you, Shandelle	Add Attachment
Tricia Flaherty	Mar 04, 2019 11:05 AM	swapping for W#20180599 as W#20180031 is having hardware issue and needs to go back to Dell, please return W#20180031 to Tricia when fixed	Add Attachment
Megan Thibeault	Mar 04, 2019 10:54 AM	Task reassigned to UCS Tech.	Add Attachment
Megan Thibeault	Mar 04, 2019 10:54 AM	Tricia is going to get us a different GFA to get imaged for Janeanne, lets get that imaged asap	Add Attachment
Megan Thibeault	Mar 04, 2019 09:50 AM	case #987216710	Add Attachment
Megan Thibeault	Mar 04, 2019 07:49 AM	Task reassigned to Megan Eichler.	Add Attachment
Megan Thibeault	Mar 04, 2019 07:49 AM	Motherboard issues...	Add Attachment
Shina Oladiti	Mar 01, 2019 12:26 PM	On standup desk	Add Attachment
Peter Puettmann	Feb 26, 2019 02:23 PM	imaging	Add Attachment
Megan Thibeault	Feb 26, 2019 07:40 AM	Priority changed from (3) Priority to (1) Highest Priority.	Add Attachment
Tricia Flaherty	Jan 30, 2019 02:27 PM	this is replacing W#20140479 which may be at Pete's desk see SR70650	Add Attachment
Tricia Flaherty	Jan 28, 2019 02:06 PM	Task reassigned to New Equip. Setup.	Add Attachment
Tricia Flaherty	Jan 28, 2019 02:03 PM	Camtasia 2018 Education v18 Upgrade & Snagit 2019 v19 Education Upgrade VISA2018008535 (transfer pervious v.# W#20140371); Cn be found at T:\camtasia\Camtasia_Ed_ 2018_v18 and T:\Snagit\Snagit2019WINMACv19	Add Attachment
Robbie Downin	Jan 15, 2019 04:34 PM	The old laptop is near Pete's desk because of SR#70650 and will probably be PDR'd	Add Attachment
Robbie Downin	Jan 15, 2019 04:24 PM	NEW EQUIP SETUP: Deliver Dell Latitude 5490, i5-8250U, 1.6GHZ quad core and Dell WD15 Monitor Dock 4K with 180W Adapter, USB-C to Hamersly Library 117C Laptop W#20180031 Dock W#20180594	Add Attachment